Our customer support is handled by an external company (also located in Canada) as we always seemed to find more work for people in the office than they could manage while keeping on top of customer … (View Post)

@Xerxes1811 I'm sorry. I can understand your frustration as we are also very frustrated with all the delays. Simply put, we started down the path with the best intentions and we found a promising par… (View Post)

Since the USA is where the assembly happens, the shipping to customers is going to happen there first. Canadian customers and rest of world customers will have a little more time as we ship pallets o… (View Post)

First, let's remain calm. The customer support people are pulling from a default script, in this case not even one specific to our company. Secondly, we are very close to shipping the Collector's edi… (View Post)

If you really want a return, put in a ticket as we have to lock the delivery list on wednesday at the latest (actually we're supposed to have locked it already), but if you want a refund we can start… (View Post)