EDIT Nov 2013:
Patch 1.2 should, in theory, fix most of the Intel incompatibility and performance issues that exist out there in the wild. I'll leave this information up and available though, as in some cases Intel's drivers are still out of date due to manufacturer-related driver shenanigans.
Original Post Follows...
First, a necessary but unpleasant DISCLAIMER: WE CANNOT BE HELD RESPONSIBLE IF YOU DECIDE TO ATTEMPT THIS AND CREATE PROBLEMS ON YOUR PERSONAL SYSTEM. Understand that if you choose to do this, it is AT YOUR OWN RISK and that the purpose of this is to provide those who wish to work around the issue with options.
This is for someone who is a power-user(who knows their way around their computer, at least a little) or is willing to experiment - someone who is a beginner can attempt this as well, but, the rest of the warnings apply. This guide assumes you already have the latest manufacturer driver for your video chip, and that you're wanting to update to something newer that's available on Intel's website, but NOT on your manufacturer's website only - there's no sense in doing this if the version numbers are identical, as you likely would not see any difference or improvement.
ALWAYS BACK UP YOUR IMPORTANT DATA. I cannot stress this enough - no matter what you do with your computer, you should back up stuff that's important to you.
IF you choose to go ahead with this, BE PREPARED in the event that things go wrong. Download the original manufacturer's latest driver JUST IN CASE so you can install it from safe-mode or something of the like in the event things go awry. YOU HAVE BEEN WARNED.
: so in the office, we've acquired various laptops with varying Intel configurations and are working out how to get them up and running. You've seen the results of this in some of our patches - slowly but surely more and more people are able to play our game. We're not done yet, by any means, but we're still working on it.
brought in her laptop from home - it's an HP core i3 laptop, with "Intel Graphics Media Accelerator HD
" showing up as the display adapter in the device manager.
Attempting to update the driver with new reference drivers from Intel's Download Center
was met with a message saying we couldn't, and to visit the manufacturer's website to get the latest drivers.
The problem was, the ones on HP's website were several
versions out of date.
's Intel-based HP laptop ran our game at 1-2fps, and did not display the movies.
After: The laptop displayed the movies just fine and ran the game flawlessly. In addition, several other graphical-related problems with other games were also resolved.
---SHOULD YOU DO THIS?
If you don't feel comfortable messing about with Windows system drivers, then, NO, DO NOT DO THIS.
If you do, once again proceed AT YOUR OWN RISK
---IS IT SAFE?
In theory, yes, though it's not technically supported from the manufacturers - Windows won't install a driver it doesn't think is suited to your system without lots of warnings about how the driver isn't certified for your device. You can force it, but it isn't pretty.
In a nutshell: This is bypassing Intel's forced "you have X manufacturer, go to their website" thing, and just pointing windows to where the updated driver is. Once Windows is pointed to the right point and told to install it, it all worked seamlessly on this laptop - but of course, your mileage may vary hence all the warnings above.
Fun fact - after installing the updated driver, attempting to install the older manufacturer driver will kick you a warning saying "you're trying to install old drivers. Are you sure?".
Not scared away? Still want to give this a shot? Here we go...
---ninja-edit: before you dive into this, some people have had luck with a far more simple command line thing. This didn't work for me on this particular laptop, so, your mileage may vary, but you can check it out here: http://forum.notebookreview.com/asus-gaming-notebook-forum/530384-how-install-latest-intel-chipset-drivers.html
Please note that the same caveats as above apply to this, too - it's just another way of bypassing the restrictions Intel/the manufacturer have placed on its driver installs.
Step 1) Download the latest drivers from Intel's Download Center
- NOT by using the auto detect, but by manually selecting what you have, and which operating system you have (make sure you get the right 32-bit or 64-bit driver). GET THE .ZIP FILE.
2) Extract the .zip file to a directory you can easily find. The contents will most likely contain a folder called, "Graphics". Don't run any of the executables in there, we're going elsewhere.
3) Open your device manager. You access it through the system control panel
, or the Windows Key + Pause/Break key combination, and opening it on the left.
4) In the device manager, open the display device category, and find your listing. Right click on it, and select "Update Driver Software..." - it should look like this:
5) On the next screen, select Browse my computer for driver software
6) On the screen after that, select the "Let me pick..." choice
7) On the screen after THAT, select, "Have Disk..."
8) Browse to where the graphics folder is from the .zip file you extracted. You should be able to select a .inf file inside (in this example, it's a Windows 7 x64 driver)
9) Windows should now pickup that it has a good, signed, compatible driver
(so long as you have "Show Compatible Hardware" checked). Select it, and hit "Next".
10) In a perfect world, it'll install without any issues or warnings and you'll end up with a screen like this
at which point follow the directions and reboot your computer, which (again, in a perfect world) will reboot without issue and have the updated driver.
If it boots properly and you want to check to make sure, you can revisit the Device Manager - the name should be similar to whatever the name was in the driver you installed like so:
Just to reiterate, we're doing our best to fix as many issues as we can going forward, and to try and get some legacy compatibility with as much old hardware as we can. We don't want people to feel like they need to buy some gaming beast just to be able to run our game!
I have to say, this is quite frustrating to us however - as this driver update is, in complete and total actuality, the difference
that allows this computer to run our game!
This one, single thing, all due to an out of date driver, means the person is able to see the movies and play at an acceptable frame rate instead of the opposite. As an aside, it fixed a bunch of other program problems for @Boozilla
as well, including various steam games, Photoshop running slowly, dual monitor input lag...
If you don't feel brave enough to attempt this, the last recourse I have for you is to contact the support of whatever manufacturer has created your computer and ask them to update the drivers for your computer model. Show them version numbers, show them the error that the Intel driver kicks up.
I hope this helps out some of you suffering from this issue. We're going to keep working to see how else we can fix things from our side.