These are the nicest forums I've been on, and the customer service from Beamdog has been excellent.
This is especially true when compared to the Diablo 3 forums and customer service. I describe Diablo 3 as a comedy of errors, and I follow the forums just for the hilarity- I quit playing the game a long while back.
It is amazing how much better an independent gaming company can be compared to a large one. Another good example is Path of Exile and Mount and Blade.