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Gifted copies not working (IWDEE)

BweelookBweelook Member Posts: 5
in Troubleshooting
Hello,
I purchased four copies of IWDEE today, for me and my three brothers.
They are unable to install the game after redeeming the codes I sent them and the games are still listed as giftable on my beamdog account.
Help would be much appreciated.

Comments

  • BweelookBweelook Member Posts: 5
    My copy works perfectly though
  • CrevsDaakCrevsDaak Member Posts: 7,155
    Tell them that they should get the according installers from here: http://www.beamdog.com/icewind-dale-enhanced-edition/installers
  • BweelookBweelook Member Posts: 5
    I tried that already, the link doesn't work for them.
  • BweelookBweelook Member Posts: 5
    edited December 2014
    After redeeming their codes, Icewind Dale Enhanced Edition for Mac Os X appeared(which 404's if you follow the link), but the PC version does not appear and the games are still listed as giftable on my account. They are however unable to use the redeem codes again. After sending them them the installer it tells them that their accounts are not provisioned for this title.
  • CrevsDaakCrevsDaak Member Posts: 7,155
    Send an email to support@beamdog.com, they'll solve your issue for sure.
  • BweelookBweelook Member Posts: 5
    Contacting support fixed it.
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