Can't create new character on any server

Whenever I try to join a server, I create a new character and then I'm dumped back to to the Character screen with no character as if I didn't just go through the process of creating one. I've tried several different servers--it's never worked for me. I've had this problem with the game installed on both macOS and Windows, too!
What am I doing wrong?

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Comments
It's also worth checking if your documents/neverwinter folder is part of onedrive, seen that cause all sorts of issues with NWN:EE
Hope this helps,
Tfox