the client gets stuck at 99.7% my isp is blocking the connection so i have no choice but to request a refund i have tried everything
Try this.
Restart your PC. Go into the installation directory for Baldur's Gate Enhanced Edition. Go into the Data folder. Find 766.beam and 766.status, delete both. Launch the client again, uncheck P2P (your ISP may be blocking P2P).
Doing this will 'reset' your status and will force the game to verify all contents and redownload what is missing.
NOTE: P2P should be left on unless you are experiencing problems.
@devNull I didn't say it's necessarily Beamdog's fault, I said that they have a responsibility to subterra regardless of their involvement in his inability to get it to play.
Beamdog has a responsibility to refund him if he can't get the game downloaded. If I buy a game from a store and it doesn't work they have a responsibility to refund me, regardless of whether they caused the reason for it to not work.
@Ward, if it really is a problem with the ISP blocking the specific ports Beamdog uses, then how is it Beamdog's fault?
beamdogs fault? no. has trent oster said numerous times that he wants to deliver a product that people can enjoy? yes.
if he can't get it working, i'm sure they'll give him a refund or make him an offer to get it done, because i honestly think that's the kind of company beamdog/overhaul is.
If I buy a game from a store and it doesn't work they have a responsibility to refund me, regardless of whether they caused the reason for it to not work.
That's completely different. What you're saying is analogous to Beamdog having to refund him his money because his mommy found out he bought a game without her knowledge and forbid him to actually download it. It's ridiculous.
I do agree, however, that Beamdog is probably going to try to help the guy out, even though they have no obligation whatsoever to do so in a case in which the ISP, not *them*, are making it impossible to download the game.
@DevNull, that's called risk of the business, Beamdog as a company should deal with that, the guy is a customer and it's in his rights to ask a refund for the game he can't even install, in fact if you read the terms of agreement of any software, it's stated there that if you don't agree with those terms (even after downloaded them but during the install process) you should ask for refund and delete the game.
Again i will say, to you and anyone else that fit in this situation:
You do not need to advocate for the devs, they have a legal dept. that's probally very skilled and if they have to deny a refund they will do it.
I didn't say they shouldn't. I said they aren't obligated to. I agree that they should (and think that they will), because it's good business, but they certainly don't have to.
And I still think the OP should contact his/her ISP about this. It's much more of an issue with them, than it is with Beamdog.
subterra
Member Posts: 49
Comments
Restart your PC. Go into the installation directory for Baldur's Gate Enhanced Edition. Go into the Data folder. Find 766.beam and 766.status, delete both. Launch the client again, uncheck P2P (your ISP may be blocking P2P).
Doing this will 'reset' your status and will force the game to verify all contents and redownload what is missing.
NOTE: P2P should be left on unless you are experiencing problems.
I think you're wholely entitled to a refund if you can't get it to work. @devNull has got the wrong 'not my problem' attitude. :P
Beamdog has a responsibility to refund him if he can't get the game downloaded. If I buy a game from a store and it doesn't work they have a responsibility to refund me, regardless of whether they caused the reason for it to not work.
has trent oster said numerous times that he wants to deliver a product that people can enjoy? yes.
if he can't get it working, i'm sure they'll give him a refund or make him an offer to get it done, because i honestly think that's the kind of company beamdog/overhaul is.
I do agree, however, that Beamdog is probably going to try to help the guy out, even though they have no obligation whatsoever to do so in a case in which the ISP, not *them*, are making it impossible to download the game.
Again i will say, to you and anyone else that fit in this situation:
You do not need to advocate for the devs, they have a legal dept. that's probally very skilled and if they have to deny a refund they will do it.
And I still think the OP should contact his/her ISP about this. It's much more of an issue with them, than it is with Beamdog.