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Bug and cant report servicedesk

Playing BG1:EE on PS5
Bringing back old memories. Sadly for me i do not have endless time and i doesnt feel like casual play. I prefer play thoroughly once and thats it. Now i get stuck on the tedious durlag tower because after the chessboard i went back to empty inventory. But i am unable to return to level 4. Also reading more players with this situation.. years ago apparently.. would be nice it was/can be fixed.

Second problem comes after wanting to report this… because several times i see a link being given to report something to the servicedesk. On that page i have to give an email adress to login or signup. However no matter what email address i put.. i get message “ We couldn't give you access. Use another email and try again. “

So now bit frustrated to be stuck on game which i put quite some time in.. and also having this feeling to battle through a wall to reach out for help.

Comments

  • jmerryjmerry Member Posts: 3,882
    What's the exact game version (patch number) here? I know there were some issues about this in the transition to 2.6, but I thought the final version fixed things...

    Anyway, the travel down from the elemental rooms is handled by part of the "dtower" cutscene, called by the area scripts in the elemental rooms. The relevant block is reproduced here:
    IF
    	Global("bd_ar0506_event","GLOBAL",1)
    THEN
    	RESPONSE #100
    		CutSceneId(Player1)
    		SetGlobal("bd_ar0506_event","GLOBAL",2)
    		Wait(1)
    		FadeToColor([30.0],0)
    		Wait(1)
    		MultiPlayerSync()
    		LeaveAreaLUAPanic("AR0506","",[449.721],NE)  // Durlag's Tower, chessboard (fourth subterranean level)
    		LeaveAreaLUA("AR0506","",[449.721],NE)  // Durlag's Tower, chessboard (fourth subterranean level)
    		SetMasterArea("AR0500")  // Durlag's Tower, exterior
    		ActionOverride(Player2,LeaveAreaLUA("AR0506","",[509.772],NE))  // Durlag's Tower, chessboard (fourth subterranean level)
    		ActionOverride(Player3,LeaveAreaLUA("AR0506","",[559.807],NE))  // Durlag's Tower, chessboard (fourth subterranean level)
    		ActionOverride(Player4,LeaveAreaLUA("AR0506","",[381.686],NE))  // Durlag's Tower, chessboard (fourth subterranean level)
    		ActionOverride(Player5,LeaveAreaLUA("AR0506","",[328.646],NE))  // Durlag's Tower, chessboard (fourth subterranean level)
    		ActionOverride(Player6,LeaveAreaLUA("AR0506","",[613.857],NE))  // Durlag's Tower, chessboard (fourth subterranean level)
    		MultiPlayerSync()
    		FadeFromColor([10.0],0)
    		SetGlobal("bd_ar0506_event","GLOBAL",0)
    		EndCutSceneMode()
    END
    
    The global variable "bd_ar0506_event" is used to control this one. When you're in one of the elemental rooms, that variable is zero or undefined, and the four elemental minibosses are dead, the area script sets that variable to 1 and initiates the "dtower" cutscene in "check the conditions" mode. The scene moves the party, and then at the end it resets the variable back to zero so the travel can happen again.

    Can it be fixed? If you can get at your save, most likely yes. Editing a global variable in a save is pretty simple with the right tools, and the most likely problem is that the bd_ar0506_event variable is set to the wrong value. Attach the save here, and I'd even do it for you. (See here for a brief guide on how to do so)
  • vosje013vosje013 Member Posts: 4
    Thank you for quick response.
    I am trying to overcome situation myself.
    But i am stuck. First of all.. i play on PS5.. and its the PS4 baldurs gate game package including bg2.
    I cant find any information on what version or patches it has. Just installed recently.

    Happy to hear its a clear problem which could be solved with editing the save file. However.. i do not see how to do this on the playstation itself.
    I have moves the save file through usb onto my pc.
    Installed EEkeeper.. to learn it needs to know my installation folder. Which of course is not on the pc. So i get stuck with an editor. Is it possible somehow without an editor and do it manually? Or should i put my save file on here?
  • jmerryjmerry Member Posts: 3,882
    The tools for interpreting a save file pretty much require having an install of the game to compare against; things are stored as references to save space. If the file says a character's name is 9491, alignment = 49, race = 2, class = 12, gender = 1, fourth item is BOW03, twelfth slot holds fourth item ... that's Kivan, a CG male elf ranger with a longbow. But you need to have the game's files to compare against to interpret all those numbers.

    So, basically ... just attach it here and let someone else (me) do the editing.
  • vosje013vosje013 Member Posts: 4
    i hope i did this properly. Should be the latest save file.
  • jmerryjmerry Member Posts: 3,882
    Oh, bother. I unzipped that, and got a monolithic file that doesn't seem to be in any recognizable format. And also seems to be several times as big as I'd expect.

    For reference, the saves on my system appear as folders; each save has a .GAM file, a .SAV file, and a number of .BMP pictures. That's the format my tools (Near Infinity) can read and modify. And the whole thing, for an "end of BG1" save, is maybe 1.3 megabytes. Saves from earlier on are smaller, because the .SAV file grows as you explore new areas and copies of those get added in.

    Either there's some fundamental file-system incompatibility here, or what you uploaded just isn't the right thing. Unfortunately, I don't know much about the cross-platform issues here.
  • vosje013vosje013 Member Posts: 4
    edited July 2023
    I do not have anything else. This is the save file i have copied from the playstation 5. All of them seem to be accompanied with a .bin file. Should i give up on this issue or are is there seperate support for playstation?
  • palladiumpalladium Member Posts: 22
    edited July 2023
    In general, are BG1EE and BG2EE still receiving support (even minimally), or are they considered abandoned games? I see no place to formally report bugs, and all bug report forum sections seem to be archived already. I posted about an unrelated bug in this forum because there was no other way to bring it up, but frankly I've seen people report far more serious bugs than mine (this one empties your inventory, while mine just requires avoiding use of one item) and only one of them has recently gotten a reply from an employee.
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