Skip to content

Are you taking the piss?

karrickkarrick Member Posts: 40
in Windows PC (Archive)
I emailed in all the logs, like they requested, and got this back?

Hello xxxxxxxxxxxxxxx

We're writing to let you know that the group you tried to contact (support) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

* You might have spelled or formatted the group name incorrectly.
* The owner of the group may have removed this group.
* You may need to join the group before receiving permission to post.
* This group may not be open to posting.

If you have questions related to this or any other Google Group, visit the Help Center at http://support.google.com/a/baldursgate.com/bin/topic.py?hl=en_US&topic=25838.

Thanks,

baldursgate.com admins

Comments

  • InkeytheRPGInkeytheRPG Member Posts: 23
    I tried to email in 15 logs at once, got the same response. Apparently there is no support@baldursgate.com.
  • karrickkarrick Member Posts: 40
    i've asked for a refund because this is simply a joke. When the game is relaunched properly later on i might consider it, but until then, money back please. im not paying for an extended beta test.
  • Avenger_teambgAvenger_teambg Member, Developer Posts: 5,862
    You can upload zipped dmp's here. If it covers a new bug, it will be definitely forwarded to the developers.
    Please describe what you did and what you got as precisely as possible.
  • Avenger_teambgAvenger_teambg Member, Developer Posts: 5,862
    InkeytheRPG said:

    I tried to email in 15 logs at once, got the same response. Apparently there is no support@baldursgate.com.

    There is no need to create 15 dumps for the same problem. I doubt you caught 15 different crash bugs.
  • karrickkarrick Member Posts: 40
    Avenger_teambg said:

    You can upload zipped dmp's here. If it covers a new bug, it will be definitely forwarded to the developers.
    Please describe what you did and what you got as precisely as possible.

    how do you upload?

    and im running win 7 64 bit, and am using a nvidia gtx 670. My drivers are up to date, the game is up to date and using the beam dog launcher.

    Tried every option in the compatibility mode, and still it crashes.

    I get the error message

    "there was an error - a crash report was saved. Please email support@baldursgate.com"
  • Avenger_teambgAvenger_teambg Member, Developer Posts: 5,862
    Reported the misleading window anyway.
  • karrickkarrick Member Posts: 40
    Avenger_teambg said:

    Reported the misleading window anyway.

    The game was working with work arounds before yesterdays patch. What was "fixed" with this patch? cant i just have that back for now?!

  • InkeytheRPGInkeytheRPG Member Posts: 23
    Avenger_teambg said:

    You can upload zipped dmp's here. If it covers a new bug, it will be definitely forwarded to the developers.
    Please describe what you did and what you got as precisely as possible.

    How exactly do you upload zips to the forums?



  • LilarcorLilarcor Member Posts: 16
    I'm with OP, decided to throw in the towel today and request a refund. Does anyone know where to e-mail for that?
  • karrickkarrick Member Posts: 40
    Lilarcor said:

    I'm with OP, decided to throw in the towel today and request a refund. Does anyone know where to e-mail for that?

    i used paypal so submitted a claim through them?

  • Avenger_teambgAvenger_teambg Member, Developer Posts: 5,862
    karrick said:

    Avenger_teambg said:

    You can upload zipped dmp's here. If it covers a new bug, it will be definitely forwarded to the developers.
    Please describe what you did and what you got as precisely as possible.

    how do you upload?

    and im running win 7 64 bit, and am using a nvidia gtx 670. My drivers are up to date, the game is up to date and using the beam dog launcher.

    Tried every option in the compatibility mode, and still it crashes.

    I get the error message

    "there was an error - a crash report was saved. Please email support@baldursgate.com"
    1. locate the crash dump (the file location is written on the popup window)
    2. zip the crash dump
    3. Start a new note in this topic and click on the 'Attach a file' in the bottom left corner below your edit window.
  • LilarcorLilarcor Member Posts: 16
    I used a card. I've tried support@beamdog.com
  • InkeytheRPGInkeytheRPG Member Posts: 23
    What do you mean by "start a new note"? This is what my edit window looks like.

    imagebam.com
  • Avenger_teambgAvenger_teambg Member, Developer Posts: 5,862
    InkeytheRPG said:

    What do you mean by "start a new note"? This is what my edit window looks like.

    imagebam.com

    Well, then could you please upload it to a public file server?
  • CuvCuv Member, Developer Posts: 2,535
    @Avenger_teambg I don't think forum members have the option to upload files. Neither can they download from an attachment here.
  • Avenger_teambgAvenger_teambg Member, Developer Posts: 5,862
    Cuv said:

    @Avenger_teambg I don't think forum members have the option to upload files. Neither can they download from an attachment here.

    Yeah. I realized. But apparently they cannot simply mail to support@baldursgate.com
  • CuvCuv Member, Developer Posts: 2,535
    You can also email your dmp files here: beamdmp@gmail.com
  • InkeytheRPGInkeytheRPG Member Posts: 23
    Ok, beamdmp@gmail.com it is then.
  • CuvCuv Member, Developer Posts: 2,535
    @Aosaw created that to coordinate more places for people to email dump files. If possible, include some of your system specs and a brief description of the problem. If not, just the dmp will work.
  • rinnerrinner Member Posts: 3
    Have you tried checking your windows event log to see if there is more detailed info on the crash? That has helped me in the past to identify exactly what module caused the actual crash.
  • karrickkarrick Member Posts: 40
    Log Name: Application
    Source: Application Error
    Date: 02/12/2012 12:23:07
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Desktop
    Description:
    Faulting application name: Baldur.exe, version: 0.1.0.0, time stamp: 0x50b66b64
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
    Exception code: 0xc0000005
    Fault offset: 0x00033913
    Faulting process id: 0x127c
    Faulting application start time: 0x01cdd087c87a2df4
    Faulting application path: C:\Program Files (x86)\BeamDog\Games\00766\Baldur.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 06711800-3c7b-11e2-8b3c-8c89a5c21316
    Event Xml:



    1000
    2
    100
    0x80000000000000

    10138
    Application
    Desktop



    Baldur.exe
    0.1.0.0
    50b66b64
    ntdll.dll
    6.1.7600.16385
    4a5bdb3b
    c0000005
    00033913
    127c
    01cdd087c87a2df4
    C:\Program Files (x86)\BeamDog\Games\00766\Baldur.exe
    C:\Windows\SysWOW64\ntdll.dll
    06711800-3c7b-11e2-8b3c-8c89a5c21316



    Someone have fun figuring that out for me?
  • DeeDee Member Posts: 10,447
    @karrick I don't know what any of that means, but Cameron might. I'm forwarding it on to him.

    And yes, please, any crash dump files send to my beamdmp@gmail.com account. Feel free to vent you frustrations there as well, although if you have information about what you were doing when the game crashed (or your system specs) as well, that will be more helpful.
  • karrickkarrick Member Posts: 40
    Aosaw said:

    @karrick I don't know what any of that means, but Cameron might. I'm forwarding it on to him.

    And yes, please, any crash dump files send to my beamdmp@gmail.com account. Feel free to vent you frustrations there as well, although if you have information about what you were doing when the game crashed (or your system specs) as well, that will be more helpful.

    any news?

  • DeeDee Member Posts: 10,447
    None yet; I dumped about forty dmp files on him yesterday, so he's probably still going through the emails. I've sent a follow-up, though. I'll let you know if I hear anything.
Sign In or Register to comment.

2024 Overhaul Games, a division of Beamdog. © 2024 Hasbro, Inc. All Rights Reserved. Baldur's Gate, Dungeons & Dragons, D&D, Forgotten Realms, Baldur's Gate, Wizards of the Coast and their logos are trademarks of Wizards of the Coast LLC in the U.S.A. and other countries, and are used with permission. Hasbro and its logo are trademarks of Hasbro, Inc. and are used with permission. © 1998 BioWare Corp. All Rights Reserved. BioWare, the BioWare Infinity Engine and the BioWare logo are trademarks of Bioware Corp. Black Isle Studios and the Black Isle Studios logo are trademarks of Interplay Entertainment Corp. Atari and the Atari logo are trademarks owned by Atari Interactive, Inc. All other trademarks are the property of their respective owners.