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PT:EE - Program crashes whenever I try to save or load a game.

SchrademanSchrademan Member Posts: 14
in Troubleshooting
Am running Windows 10 64-bit Redstone 2. All drivers up to date.

Game crashes whenever I try to save or load a game.

Comments

  • Troodon80Troodon80 Member, Developer Posts: 4,110
    edited April 2017
    I have been testing on Redstone 2 (Creators Update) as well. Was it a crash with a crash dump, or a crash to desktop with no dump? If you have a minidump, can you please zip and attach it?

    Crash dumps should be located in Documents\Planescape Torment - Enhanced Edition\crash.
  • SchrademanSchrademan Member Posts: 14
    I forgot to mention this was the Steam version, and yeah it was a crash with a crash dump. I'll go get them quick.
  • SchrademanSchrademan Member Posts: 14
    edited April 2017
    these the ones you need? The MDMP files?
  • Troodon80Troodon80 Member, Developer Posts: 4,110
    A question and a request:

    Do you have any mods installed?

    Can you attach a save game where this issue can be seen?
  • SchrademanSchrademan Member Posts: 14
    edited April 2017
    Nope, no mods.

    As for the saved game, I can try to; I haven't had any luck with saving a game yet - it always crashes before it can save, so far. Usually immediately after I click on 'Save Game'.

    Edit: I've even checked in 'My Documents' for a 'Project P' or 'Pllanescape: Torment' save folder; there isn't one currently.
  • Troodon80Troodon80 Member, Developer Posts: 4,110
    So this is when starting a new game?
  • SchrademanSchrademan Member Posts: 14
    It is when clicking on either 'Save Game' or 'Load Game'.

    It crashes immediately, before it is able to create a save file or save folder.
  • SchrademanSchrademan Member Posts: 14
    Do you think I should manually create a Planescape:Torment folder in 'My Documents'?
  • Troodon80Troodon80 Member, Developer Posts: 4,110
    Have you tried launching the game as Administrator?

    You could try creating the folder mentioned above if nothing else works. Somehow I don't think that's going to work, but it's something you could try.

    Second thing to try, can you open the Console in your Project P game folder and launch the game from the terminal. That should give you information on your installation folder and the Documents folder being used by the game. Something in the crash dump isn't making sense, so I'd like to confirm what folders are being used.
  • SchrademanSchrademan Member Posts: 14
    Launching as an adminstrator has the same result: the game will start up and is playable, but as soon as I click on "Save Game', "Load Game', or "Select a Life", I immediatley here a Windows chime-sound, and then immediately crashes.

    For the second option, I'm going to come off sounding like a newb, but I'm not sure how to open a console: either in the game folder or once inside the game itself. I've heard that ` supposedly opens the console, but it didn't do anything when I pressed it inside the game.
  • Troodon80Troodon80 Member, Developer Posts: 4,110
    Sorry for the confusion. To clarify, that's Windows Console. If you browse to your game folder and then Shift+Left mouse click, you should see and option to "Open command window here." Then type in ./Torment.exe and press Enter.
  • SchrademanSchrademan Member Posts: 14
    Gotcha. Here are the Window Powershell sessions I received. The first one is from when I click on 'Select a Life'. The second one is from when I click on 'Save Game'. Also included is a zip with the two dump files that came with those errors.

    PS C:\Program Files (x86)\Steam\steamapps\common\Project P> ./Torment.exe
    PS C:\Program Files (x86)\Steam\steamapps\common\Project P> INFO: status: 0
    INFO: Creating DPWrapper
    INFO: scanning:(0) C:/Program Files (x86)/Steam/steamapps/common/Project P/override
    INFO: scanning:(1) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/override
    INFO: scanning:(2) C:/Program Files (x86)/Steam/steamapps/common/Project P/scripts
    INFO: scanning:(3) C:/Program Files (x86)/Steam/steamapps/common/Project P/sounds
    INFO: scanning:(4) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/fonts
    INFO: scanning:(5) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(6) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(7) C:/Program Files (x86)/Steam/steamapps/common/Project P/portraits
    INFO: scanning:(8) C:/Program Files (x86)/Steam/steamapps/common/Project P/characters
    INFO: scanning:(9) C:/Program Files (x86)/Steam/steamapps/common/Project P/movies
    INFO: scanning:(10) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(11) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(12) /override
    INFO: scanning:(13) /scripts
    INFO: scanning:(14) /sounds
    INFO: scanning:(15) /portraits
    INFO: scanning:(16) /characters
    INFO: scanning:(17) /movies
    INFO: scanning:(0) C:/Program Files (x86)/Steam/steamapps/common/Project P/override
    INFO: scanning:(1) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/override
    INFO: scanning:(2) C:/Program Files (x86)/Steam/steamapps/common/Project P/scripts
    INFO: scanning:(3) C:/Program Files (x86)/Steam/steamapps/common/Project P/sounds
    INFO: scanning:(4) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/fonts
    INFO: scanning:(5) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(6) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(7) C:/Program Files (x86)/Steam/steamapps/common/Project P/portraits
    INFO: scanning:(8) C:/Program Files (x86)/Steam/steamapps/common/Project P/characters
    INFO: scanning:(9) C:/Program Files (x86)/Steam/steamapps/common/Project P/movies
    INFO: scanning:(10) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(11) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(12) /override
    INFO: scanning:(13) /scripts
    INFO: scanning:(14) /sounds
    INFO: scanning:(15) /portraits
    INFO: scanning:(16) /characters
    INFO: scanning:(17) /movies
    INFO: LUA: Initializing Quests
    INFO: gl.useShaders: 1
    gl.has_s3tc: 1
    gl.has_pvrtc: 0
    gl.has_atc: 0
    gl.postprocessing: 0
    gl.uploadFormat: 0x80E1
    gl.uploadType: 0x8367
    INFO: Font: loaded font BOOKMANI
    INFO: Planescape Torment - Enhanced Edition v3.0.3.0
    INFO: Font: Added point size (14) for font BOOKMANI
    INFO: Font: Added point size (26) for font BOOKMANI
    Steam_: Saved dump file to 'C:\Program Files (x86)\Steam\steamapps\common\Project P\torment_2117156_crash_2017_4_23T17_45_23C0.mdmp'
    Steam_: Saved dump file to 'C:\Program Files (x86)\Steam\steamapps\common\Project P\torment_2117156_crash_2017_4_23T17_45_23C0.mdmp'
    -------------------

    PS C:\Program Files (x86)\Steam\steamapps\common\Project P> ./Torment.exe
    PS C:\Program Files (x86)\Steam\steamapps\common\Project P> INFO: status: 0
    INFO: Creating DPWrapper
    INFO: scanning:(0) C:/Program Files (x86)/Steam/steamapps/common/Project P/override
    INFO: scanning:(1) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/override
    INFO: scanning:(2) C:/Program Files (x86)/Steam/steamapps/common/Project P/scripts
    INFO: scanning:(3) C:/Program Files (x86)/Steam/steamapps/common/Project P/sounds
    INFO: scanning:(4) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/fonts
    INFO: scanning:(5) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(6) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(7) C:/Program Files (x86)/Steam/steamapps/common/Project P/portraits
    INFO: scanning:(8) C:/Program Files (x86)/Steam/steamapps/common/Project P/characters
    INFO: scanning:(9) C:/Program Files (x86)/Steam/steamapps/common/Project P/movies
    INFO: scanning:(10) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(11) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(12) /override
    INFO: scanning:(13) /scripts
    INFO: scanning:(14) /sounds
    INFO: scanning:(15) /portraits
    INFO: scanning:(16) /characters
    INFO: scanning:(17) /movies
    INFO: scanning:(0) C:/Program Files (x86)/Steam/steamapps/common/Project P/override
    INFO: scanning:(1) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/override
    INFO: scanning:(2) C:/Program Files (x86)/Steam/steamapps/common/Project P/scripts
    INFO: scanning:(3) C:/Program Files (x86)/Steam/steamapps/common/Project P/sounds
    INFO: scanning:(4) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/fonts
    INFO: scanning:(5) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(6) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/sounds
    INFO: scanning:(7) C:/Program Files (x86)/Steam/steamapps/common/Project P/portraits
    INFO: scanning:(8) C:/Program Files (x86)/Steam/steamapps/common/Project P/characters
    INFO: scanning:(9) C:/Program Files (x86)/Steam/steamapps/common/Project P/movies
    INFO: scanning:(10) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(11) C:/Program Files (x86)/Steam/steamapps/common/Project P/lang/en_US/movies
    INFO: scanning:(12) /override
    INFO: scanning:(13) /scripts
    INFO: scanning:(14) /sounds
    INFO: scanning:(15) /portraits
    INFO: scanning:(16) /characters
    INFO: scanning:(17) /movies
    INFO: LUA: Initializing Quests
    INFO: gl.useShaders: 1
    gl.has_s3tc: 1
    gl.has_pvrtc: 0
    gl.has_atc: 0
    gl.postprocessing: 0
    gl.uploadFormat: 0x80E1
    gl.uploadType: 0x8367
    INFO: Font: loaded font BOOKMANI
    INFO: Planescape Torment - Enhanced Edition v3.0.3.0
    INFO: Font: Added point size (14) for font BOOKMANI
    INFO: Font: Added point size (26) for font BOOKMANI
    INFO: LUA: UI string not found: DIFFICULTY_LABEL_CORERULES_MIXED
    INFO: Unable to find token: FIGHTERTYPE in map. String:
    INFO: sAchieveID=NONE,m_sGlobalName=GameDifficulty,m_nValue=4
    INFO: sAchieveID=NONE,m_sGlobalName=GameDifficulty,m_nValue=-1
    INFO: sAchieveID=NONE,m_sGlobalName=GameDifficulty,m_nValue=-1
    INFO: sAchieveID=NONE,m_sGlobalName=GameDifficulty,m_nValue=-1
    INFO: Font: loaded font Exocet
    INFO: Font: Added point size (30) for font Exocet
    INFO: Font: Added point size (28) for font BOOKMANI
    INFO: Font: Added point size (21) for font BOOKMANI
    INFO: Font: Added point size (25) for font BOOKMANI
    INFO: LUA: Initializing Quests
    INFO: LUA: UI string not found: NUM_ATTACKS_LABEL
    INFO: LUA: UI string not found: PROFICIENCIES_LABEL
    INFO: LUA: Initializing Quests
    INFO: You should probably handle this case
    INFO: sAchieveID=NONE,m_sGlobalName=BD_STORY_MODE,m_nValue=0
    INFO: sAchieveID=NONE,m_sGlobalName=BD_NIGHTMARE_MODE,m_nValue=0
    INFO: sAchieveID=NONE,m_sGlobalName=GameDifficulty,m_nValue=4
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0202,m_nValue=0
    INFO: sAchieveID=NONE,m_sGlobalName=PREVIOUS_AREA,m_nValue=0
    INFO: sAchieveID=NONE,m_sGlobalName=CURRENT_AREA,m_nValue=202
    INFO: sAchieveID=NONE,m_sGlobalName=AR0202_VISITED,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=PREVIOUS_AREA,m_nValue=202
    INFO: sAchieveID=NONE,m_sGlobalName=0100_RESPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0104C_SPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0208_RESPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0209_RESPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0301_RESPAWN_BAD,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0301_RESPAWN_GOOD,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0600_DILG_BODY_RESPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0600_RESPAWN_NIGHT,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0600_RESPAWN_TOADY,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=0600_THUG_RESPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=1100_SPAWN_ONCE,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=1400_AREA_A,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=1400_AREA_B,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=1400_AREA_D,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=1400_AREA_E,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=1400_AREA_F,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=1400_AREA_G,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=3014_SPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=CUSTOMER_SPAWN,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=ENGININMAZE,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=GOOD_MALMANER_1,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=LEAVING_1,m_nValue=2000000000
    INFO: sAchieveID=NONE,m_sGlobalName=LEAVING_2,m_nValue=2000000000
    INFO: sAchieveID=NONE,m_sGlobalName=LEAVING_3,m_nValue=2000000000
    INFO: sAchieveID=NONE,m_sGlobalName=LEAVING_4,m_nValue=2000000000
    INFO: sAchieveID=NONE,m_sGlobalName=LEAVING_5,m_nValue=2000000000
    INFO: sAchieveID=NONE,m_sGlobalName=LEAVING_6,m_nValue=2000000000
    INFO: sAchieveID=NONE,m_sGlobalName=LEAVING_7,m_nValue=2000000000
    INFO: sAchieveID=NONE,m_sGlobalName=MODRON_CUBE,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=PARTYSCRIPTSACTIVE,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=PLAYER_MAZE_ENTERED,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0101,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0200,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0201,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0202,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0203,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0300,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0400,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0504,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0505,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0508,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0509,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0601,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_1500,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_504,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SHARE_SPAWN_1,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SPAWN_AGRIL_TEK,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SPAWN_BERROG_BURGHER,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SPAWN_CARETAKER,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SPAWN_DISTILLER,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SPAWN_EBB,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SPAWN_HERMIT,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=SPAWN_JASILYA,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=XACHARIAH_GUTTED,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=BD_DAKKON_MORALE,m_nValue=10
    INFO: sAchieveID=NONE,m_sGlobalName=BD_VAR_VAR_INIT,m_nValue=1
    INFO: sAchieveID=NONE,m_sGlobalName=RESPAWN_0202,m_nValue=0
    INFO: sAchieveID=NONE,m_sGlobalName=PHAROD,m_nValue=0
    INFO: LUA: updateJournalEntry 39732
    INFO: sAchieveID=NONE,m_sGlobalName=JOURNAL,m_nValue=0
    INFO: LUA: updateJournalEntry 39735
    INFO: sAchieveID=NONE,m_sGlobalName=BD_STARTING_QUESTS,m_nValue=1
    INFO: Font: Added point size (19) for font BOOKMANI
    INFO: sAchieveID=NONE,m_sGlobalName=MORTE,m_nValue=1
    INFO: Font: Added point size (22) for font BOOKMANI
    Steam_: Saved dump file to 'C:\Program Files (x86)\Steam\steamapps\common\Project P\torment_2117156_crash_2017_4_23T17_49_15C0.mdmp'
    Steam_: Saved dump file to 'C:\Program Files (x86)\Steam\steamapps\common\Project P\torment_2117156_crash_2017_4_23T17_49_15C0.mdmp'
  • Troodon80Troodon80 Member, Developer Posts: 4,110
    Schrademan said:

    ...
    INFO: scanning:(12) /override
    INFO: scanning:(13) /scripts
    INFO: scanning:(14) /sounds
    INFO: scanning:(15) /portraits
    INFO: scanning:(16) /characters
    INFO: scanning:(17) /movies
    ...
    INFO: scanning:(12) /override
    INFO: scanning:(13) /scripts
    INFO: scanning:(14) /sounds
    INFO: scanning:(15) /portraits
    INFO: scanning:(16) /characters
    INFO: scanning:(17) /movies
    ...

    This bit here is a problem, it should be pointing to your Documents folder. Try creating the folder structure manually, as you mentioned before, and see if that fixes it. I'm not sure it will, as it sounds like a permissions problem. Quick question: do you have anything that syncs your Documents folder with an online service (such as OneDrive)?
  • SchrademanSchrademan Member Posts: 14
    yeah, i have OneDrive.
  • Troodon80Troodon80 Member, Developer Posts: 4,110
    Having looked over the information, it sounds like a problem encountered some time back with OneDrive, though I'm still not entirely certain on that. Did you try creating the folder structure after all?
  • BCaesarBCaesar Member Posts: 563
    Schrademan wrote: »
    Am running Windows 10 64-bit Redstone 2. All drivers up to date.

    Game crashes whenever I try to save or load a game.
    Troodon80 wrote: »
    Having looked over the information, it sounds like a problem encountered some time back with OneDrive, though I'm still not entirely certain on that. Did you try creating the folder structure after all?

    Just wanted to say I had that problem and found this thread. Later I figured out how to fix it.

    On Windows 10 I go to: Virus and Threat Protection
    Then under Virus and Threat Protection Settings click on Manage Settings
    Scroll down to Controlled Folder Access and Click on "Manage Controlled Folder Access"
    In the next screen click on "Allow an app through Controlled Folder Access"
    Then click on "Add an allowed app" and you'll get two options, click on "Recently Blocked Apps"
    Find "Torment.exe" and allow it.

    I did that and now it works fine. I had to do the same things with most games I play in Windows 10. I suppose one could just turn off Controlled Folder Access, that'd probably work too.
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