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NWN EE - shuts computer down when trying to play it

dreapergdreaperg Member Posts: 5
in Troubleshooting
Sorry if this isn't in the right area, Recently bought the steam version of NWN (EE) downloads and installs fine but when I play it (starts in windowed mode) as soon as I click new game or attempt to put the game in fullscreen mode the whole computer shuts down and restarts. Managed top alter a few options, Graphics etc but sometimes it doesn't even get that far and if it does it doesn't make a difference.

Thanks for any help.

Comments

  • dreapergdreaperg Member Posts: 5
    my computer set up is as follows,


    CPU Intel® Core™ i5-10600KF CPU @ 4.10GHz
    Threading 1 CPU - 6 Core - 12 Threads
    Frequency 4487.9 MHz (45 * 99.73 MHz) - Uncore: 4188.7 MHz
    Multiplier Current: 45 / Min: 8 / Max: 48
    Architecture Comet Lake / Stepping: Q0/G1 / Technology: 14 nm
    CPUID / Ext. 6.5.5 / 6.A5
    IA Extensions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
    Caches L1D : 32 KB / L2 : 256 KB / L3 : 12288 KB
    Caches Assoc. L1D : 8-way / L2 : 4-way / L3 : 16-way
    Microcode Rev. 0xC8
    TDP / Vcore 125 Watts / 1.128 Volts
    Temperature 100 °C / 212 °F
    Type Retail (Stock Frequency : 4100 MHz)
    Cores Frequencies #00: 4487.90 MHz  #01: 4487.90 MHz  #02: 4487.90 MHz  #03: 4487.90 MHz 
    #04: 4487.90 MHz  #05: 4487.90 MHz
     
    Motherboard
    Model Asus ROG STRIX B460-H GAMING
    Socket Socket 1200 LGA
    North Bridge Intel Comet Lake rev 05
    South Bridge Intel B460 rev 00
    BIOS American Megatrends Inc. 1401 (07/22/2020)

    Memory (RAM)
    Total Size 16384 MB
    Type Dual Channel (128 bit) DDR4-SDRAM
    Frequency 1063.3 MHz (DDR4-2126) - Ratio 1:16
    Timings 15-15-15-36-2 (tCAS-tRCD-tRP-tRAS-tCR)
    Slot #1 Module Corsair 8192 MB (DDR4-2137) - XMP 2.0 - P/N: CMK16GX4M2B3200C16
    Slot #2 Module Corsair 8192 MB (DDR4-2137) - XMP 2.0 - P/N: CMK16GX4M2B3200C16

    Graphic Card (GPU)
    GPU Type NVIDIA GeForce GT 1030 (GP108-300) @ 1518 MHz
    GPU Brand Micro-Star International Co. Lt
    GPU VRAM 2048 MB @ 3004 MHz

    Storage (HDD/SSD)
    Model #1 Name Seagate ST3500418AS (FW: CC38)
    Model #1 Capacity 465.8 GiB (~500 GB)
    Model #1 Type Fixed - Bus: SATA (11)

    Display
    Screen #1 Samsung S22D300 (SAM0B3F)
    Screen #1 Spec 21.7 inches (55.1 cm) / 1920 x 1080 pixels @ 50-75 Hz

    Miscellaneous
    Windows Version Microsoft Windows 10 (10.0) Home 64-bit
    CPU-Z Version 1.96.1 (64 bit)
  • dreapergdreaperg Member Posts: 5
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    eventviewer

  • GraionDilachGraionDilach Member Posts: 581
    edited July 2021
    That 100°C CPU temperature sounds quite high (and I guess you made this report during an idle state). Are you sure it's not the CPU overheat protection in the BIOS which shuts the machine down?

    Check your case fans, your CPU cooling and everything related. This shouldn't be limited to NWNEE anyway.
  • dreapergdreaperg Member Posts: 5
    Just checked again there and whilst running chkdsk (which was returned fine on all drives too) and core temp is 87.

    so far the computer has only ever shut down when attempting to play NWN EE, thats not to say that it wouldnt happen with other applications of course
  • GraionDilachGraionDilach Member Posts: 581
    Yeah, 87°C after chkdsk is fairly high. I do think it was the overheat protection causing the shutdown with NWNEE just contributing to the system load.
  • dreapergdreaperg Member Posts: 5
    replaced the heatsink and thermal paste and managed to run a few hours of NWN no problem so looks like its sorted. They were the only 2 things i didn't replace when i replaced and rebuilt the computer a month or so ago.

    cheers everyone.
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