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Guys, I know Steam version is not your area of responsibility, but could you...

XzarXzar Member Posts: 215
in Archive (General Discussion)
... somehow speak with Atari and convince them to properly support Steam overlay? As of now, they show total lack of care for it.

Current issues :

1. Both BGEE and BG2EE dont have profile image icon. Only some ultra-cheap DLCs and trash games behave like that. We cant feature these games in our Favorite Game showcases on Steam, while this is in effect.
Screenshot(profile is not mine) - http://i.imgur.com/SRnzSwr.jpg

2. Minor isssue, but still an issue - when you check your games list while sorting them by playtime, BGEE is nowhere to be found. This is the one and only game in my library that behaves like that.

I tried to write to pr@atari, Atari facebook profile and twitter. No response.

Comments

  • elminsterelminster Member, Developer Posts: 16,315
    I agree. I'd also find that there is an issue with it where if you are trying to get to the steam forums for the game, but want to go through "community" -> "discussions" to get there, it won't be listed as your most recently viewed hub. At least not for me. Its minor but annoying.

  • MetallomanMetalloman Member, Moderator, Translator (NDA) Posts: 3,975
    There is Steam Customer Support, also.
    They always answer to questions (by personal experience), so I suppose they could at least answer you in a way (maybe not a satisfying one, but still...). Also I think that it is the right channel to send that kind of request, IMO, not sure of course on what they could answer to you, @Xzar...
  • LiamEslerLiamEsler Member Posts: 1,859
    There is not a lot we can do here, unfortunately.
  • komonokomono Member Posts: 19
    Technically it's steam's fault based on what they say on this thread:
    http://forums.steampowered.com/forums/showthread.php?t=3065756
    Sadly the guys at steam are more dense than harem animes male leads and aren't understanding the issue. (the steam support told me to reinstall steam because he thought the game didn't appear in my steam app library wtf)
  • RazorRazor Member Posts: 436
    edited May 2014
    I think one day Beamdog will just be able to take over the Steam release.
    Post edited by Razor on
  • komonokomono Member Posts: 19
    edited October 2013
    Actually it IS indeed Steam's fault. The image link on steam links to something wrong, so it doesn't show an image. However when using the add-on 'Steam Enhanced' the pictures show fine.
    http://i.imgur.com/lrwul6R.jpg <==== this is what should show instead of 'no image available' (this is how it shows with the 'Steam Enhanced' add-on)
    So the images are there but the link to them is wrong.
  • RazorRazor Member Posts: 436
    edited May 2014
    Steam can't check individualy +5k games...
    Post edited by Razor on
  • PhillipDaiglePhillipDaigle Member Posts: 654
    At present we have no control over the Steam build of the game, nor do we have control over the game page on Steam.

    We are actively working on improving the Steam situation, and are very aware that we have a lot of customers on there that would like to have a better experience. We also want them to have a better experience, and will be taking steps toward that.
  • komonokomono Member Posts: 19
    PhillipDaigle said:

    At present we have no control over the Steam build of the game, nor do we have control over the game page on Steam.

    We are actively working on improving the Steam situation, and are very aware that we have a lot of customers on there that would like to have a better experience. We also want them to have a better experience, and will be taking steps toward that.

    It's a shame you guys don't have control over the steam build. I was hoping you would for baldur's gate 2 EE at least ;_;
    I hope you guys will consider it for your next games at least because you seem easier to contact than Atari is ;_;

  • PhillipDaiglePhillipDaigle Member Posts: 654
    We will have Steam control over future titles.

    Take heart, the situation on Steam will improve - but it could be a few months.
  • FaydarkFaydark Member Posts: 279
    Whoever has admin rights for the steam page of the game (someone at Atari in this case?) sets up all the metadata. (I'm working on two titles that are destined for Steam at the moment).

    It's much better than when it was first shipped on Steam. I just went and looked at the library and store pages and they've got pretty much everything in place now as far as icons and banners etc. Just that one icon in the profile page isn't working that I can see.

    The in game overlay works. The only extra thing I'd like possibly is Steam Cloud support for the savegames, portraits, character files etc.

  • marcerormarceror Member Posts: 577
    PhillipDaigle said:

    At present we have no control over the Steam build of the game, nor do we have control over the game page on Steam.

    We are actively working on improving the Steam situation, and are very aware that we have a lot of customers on there that would like to have a better experience. We also want them to have a better experience, and will be taking steps toward that.

    Who does have control? And what the hell is wrong with them?

    If I were to guess this sounds like an Atari thing to do. Just a guess. Either way, I hope to god the D&D license ownership goes to another company, or even the bum living under the bridge would be a better choice.

  • MessiMessi Member Posts: 738
    PhillipDaigle said:

    We will have Steam control over future titles.

    Take heart, the situation on Steam will improve - but it could be a few months.

    Would these improvements also happen for BGEE and BG2EE, or just things released in the fure?
  • marcerormarceror Member Posts: 577
    edited October 2013
    Xzar said:

    ... somehow speak with Atari and convince them to properly support Steam overlay? As of now, they show total lack of care for it.

    Are you sure this is Atari's responsibility? So typical of them, if so, and actually what I was guessing.

    My disdain for this company truly started with their utter and complete mismanagement of Temple of Elemental Evil way, way back in the day. And they have only given me ample reasons to maintain and increase that disdain over the years. Talk about a company that operates so clearly without a soul of any kind, and you're probably talking about them.

    The fact that they have had the rights to D&D for so long is one of the true travesties of the CRPG industry. Once my favorite gaming franchise, the idea of new D&D based computer games now makes me shutter in disgust.

    I mean really, they can't take 5 minutes to get a proper logo up on Steam? They are such an absolute mess of a company.

    I did enjoy Space Invaders and Asteroids on my Atari 2600 back when I was in elementary school. But that was so, so long ago.
  • elminsterelminster Member, Developer Posts: 16,315
    marceror said:


    I did enjoy Space Invaders and Asteroids on my Atari 2600 back when I was in elementary school. But that was so, so long ago.

    Not that this is at all on topic but FYI the Atari you remember from the 1970's / 1980's etc is legally not the same as the Atari of today. Its just a brand being continued and passed on through various companies.
  • marcerormarceror Member Posts: 577
    Well they did pay good money for that positive association, so they get that (though it only serves to further illustrate how far they've fallen).

    *Trying* to go back on topic here... I sure hope that pr@atari.com responds to the OP's email and does the right thing.
  • DurenasDurenas Member Posts: 508
    The Atari of today is better known previously as Infogrames, a french company.
  • ZarakinthishZarakinthish Member Posts: 214
    Even if it was the original Atari, one must not forget the whole E.T. game fiasco. Boy do I remember that game (even though I was only a few years old when I played it).
  • komonokomono Member Posts: 19
    Yeh Atari is indeed a French company, little copy-paste from a post from the steam forums for contact infos:

    http://facebook.com/Atari
    http://twitter.com/Atari
    http://forums.atari.com/ (down?)
    http://support.atari.com/?/Knowledgebase/List

    If you know French you could also contact them directly here too I guess: (Atari is a French company)
    http://www.reponseatout.com/reponse-conso/service-clients/contact-atari-1732.html

    I wonder, would it be possibly to get better responses if I actually phoned them since I live in France. Maybe they'd be easier to contact like that? Who knows.
  • darrenkuodarrenkuo Member Posts: 366
    PhillipDaigle said:

    We will have Steam control over future titles.

    Take heart, the situation on Steam will improve - but it could be a few months.

    @PhillipDaigle

    May I think when that day come , developers can get more profit from steam version？
  • komonokomono Member Posts: 19
    edited October 2013
    What the hell man!

    "Greetings!

    Unfortunately, we do not provide direct support for this title. Please refer to Beamdog support for further assistance.

    At: https://beamdog.zendesk.com/anonymous_requests/new

    Sorry for the inconvenience.


    Sincerely,

    Atari Customer Support
    http://support.atari.com/"
  • elminsterelminster Member, Developer Posts: 16,315
    edited October 2013
    komono said:

    What the hell man!

    "Greetings!

    Unfortunately, we do not provide direct support for this title. Please refer to Beamdog support for further assistance.

    At: https://beamdog.zendesk.com/anonymous_requests/new

    Sorry for the inconvenience.


    Sincerely,

    Atari Customer Forgetaboutit
    http://forgetaboutit.atari.com/"

    Corrected. :p
  • PhillipDaiglePhillipDaigle Member Posts: 654
    Messi said:

    PhillipDaigle said:


    Would these improvements also happen for BGEE and BG2EE, or just things released in the fure?

    If we have our way we will work to retroactively improve the Steam experience for both BGEE and BG2EE.
  • komonokomono Member Posts: 19
    edited October 2013
    Could explain why Atari doesn't want to do anything about Steam at all.
    Post edited by komono on
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