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Very bad cusomer care

LeaoLeao Member Posts: 4
Hi to all. More then a month ago I wanted Baldur’s mac version, but I made the mistake of buying Baldur’s Windows. Immediatly I open a request on Beamdog, and I never downloaded the game.
It’s 30 and more days and my requests are ignored, not answered, nor assigned. (attached)
It’s a shame!

Any one have any solution? Thanks

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