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Pre-order woes

So I'm trying to give you my money, but silly things are getting in the way. 

I bought the BG:EE when it first came available on steam, so I just want to pre order Dragonspear. However I've done the merry-go-round numerous times and you only seem to be selling it with BG:EE attached on the website.

I tried to pull a CD-key from Steam but don't seem to be able to, and we can't order the expansion on steam either (I'd rather use your Beamdog client tbh). 

So how do we just buy the expansion on its own? It will probably have to be a CD key to add to steam, unfortunately.

 Remember: I want to give you my money :open_mouth: 



  • KamigoroshiKamigoroshi Member Posts: 5,160
    edited March 2016
    You can't. Pre-orders are only for the beamdog versions of the base game. So if you haven't bought them from the beamshop before, Baldur's Gate EE will be automatically added to your cart.

    I recommend holding off for now until SoD will be officially released on steam.

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    Well, I guess not every company is interested in selling while the hype is real. I'm not gonna pay double for a game I already own, sadly.

    As much as I love Beamdog for what they do, this is very disappointing. I know that a lot of people are anti-steam, I've seen some of the archive posts while looking for answers, but I played the original Baldur's Gate as a teenager. I didn't know about the Enhanced Edition until it hit steam and the media grabbed a hold of it. 

    As I said, I'd love to use the Beamdog client but I don't believe I should have to buy the game a second time. So we'll see how that goes :tired_face: 

  • rorikonrorikon Member Posts: 105
    They're probably just restricting pre-orders to the Beamdog client for as long as possible to maximise revenue (which is fine). I wouldn't be surprised if SoD turns up for pre-order on Steam shortly before release, and even if it doesn't, I'd be shocked if it isn't available on Steam just after release.

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    It does seem kind of dirty though, realistically - because they put a price tag of $19.99 on it. They have that written on the website. But you can't buy it for $19.99, you can't even buy it on its own. You have to buy it in a package.

    Just making the observation; this is arguably false advertising. Especially since I've read they're going to sell it in steam key format, but they still want you to buy the base game at the same time. It's all kind of silly ;) for the sake of a few bucks they want to raise expectations and potentially just hold out and see how many of their customers they can trick into buying the package.

    Just leaves a bad taste in the mouth.

  • MetallomanMetalloman Member, Moderator, Translator (NDA) Posts: 3,975
    @DesignFlaw_ I suggest you to send an e-mail to  [email protected] to have detailed informations about your issue. :smile:

    Or maybe summoning an admin here ( @Dee ) would help the same. :tongue: 

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    edited March 2016
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 19,173
    @DesignFlaw_ ;
    You can buy the Standard Edition for 19.99 USD if you already have BGEE from Beamdog. I had BGEE from Beamdog and bought SoD for precisely 19.99 USD.

    The thing is you can't run SoD without having BGEE, it's an expansion for the base game, not a separate product due to the agreement between WotC and Beamdog. So if you don't have BGEE from Beamdog you can't buy only SoD from Beamdog.

    And you can buy SoD (if it's only SoD, without BGEE) from that seller you bought BGEE from.

    In your case, you bought BGEE from Steam, so in order to buy only SoD, you need to buy it from Steam as well. And for Steam, it will be available at March, 31.

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    See to me, it's the principle :)

    The first half of this is simple. They have a button there on the website that says you can buy it for $19.99 with no disclaimer. I click that button and they want me to pay nearly $40. This is wrong and should be fixed.

    The principle behind the rest of it is more important and it would be for most Aussies as well, it's in our culture. I should not be punished for buying it on Steam. Yes they will fix it later, after release, but understand that Steam gave them a lot of exposure for their release of BG:EE. So they're being uncool to both Steam and every customer who bought from there. 

    Waiting to buy the game, to 'give them money', isn't that big a deal - but the way they're going about Steam and 'their customers' on Steam is.

    Plus you know - anyone who hasn't read up on it or doesn't notice that the price they clicked on has gone up will pay extra. I'd almost class that as dishonest trickery.

  • BillyYankBillyYank Member Posts: 2,762
    How are you being punished for buying it on Steam? You still get the expansion the same day.  And you can play with the beta, which Beamdog and GOG users can't do.

  • QuartzQuartz Member Posts: 3,834
    Somebody call the wahhmbulance.

  • ShandyrShandyr Member Posts: 8,263
    BillyYank said:
    How are you being punished for buying it on Steam? You still get the expansion the same day.  And you can play with the beta, which Beamdog and GOG users can't do.
    But he cannot preorder it!

    And that is his punishment for using Steam.

    All Steam users are being punished by not being able to preorder SoD for Steam.

  • DeeDee Member Posts: 10,447
    I hear your concerns, and I do understand where you're coming from. But just a note, in case it's important: Steam preorders still wouldn't get forum badges for preordering.

  • ShandyrShandyr Member Posts: 8,263
    ^ That can be seen as even more punishment for Steam users! They cannot even get the preorder badges!

  • PeccaPecca Member Posts: 1,962
    Dee said:
    I hear your concerns, and I do understand where you're coming from. But just a note, in case it's important: Steam preorders still wouldn't get forum badges for preordering.
    Is there another reason to preorder? :)

  • dunbardunbar Member Posts: 1,459

    If you already have a downloaded version of BG1 from whichever  retailer (Beamdog, GOG or Steam) why do you have to purchase SoD from the same retailer?

    Don't the game directories and folders follow the same paths?

    I bought BG1EE from Beamdog but was never able to download it for some reason that was never fully explained. I then bought again from GOG, but lost my password and couldn't reset it because my e-mail address was "already in use".

    So, when BG2EE came out I had to buy it from Steam (which I don't like because I find their insistence that I go online intrusive).

    Then, being totally fed up with all the hassle around doing things online I bought box sets of BG1 & 2 - which I'm now playing very happily.

    As a result of all this I have actually bought three copies of BG1EE, and now apparently I have to buy a fourth.

  • Smolder1505Smolder1505 Member Posts: 3
    So, don't you guys think the price is a little high for an expansion?

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    edited March 2016
    Thanks for the response @Dee

    I go back to the website, and I see I can click on $19.99 price for the expansion and it tries to charge $39.98 - this is tantamount to clickbaiting as it changes the price and the content of what you were seeking to purchase.

    This really needs to be fixed.

    And I don't care about forum badges :) this might be a small deal but it's still disloyal to the portion of your customers that bought from Steam originally.

    To put it in perspective, from the first year of release of Baldur's Gate in 1998 through to IWD:EE I've been a loyal customer who's enjoyed the products of Beamdog and their predecessors. This stinks and you know it.

  • ElendarElendar Member Posts: 831
    lol. Non-issue is non-issue.

  • SurvivorSurvivor Member Posts: 68
    edited March 2016
    So, don't you guys think the price is a little high for an expansion?

    I think 20 Dollars is a fair price. Nowadays I expect most addons to cost around 40 Euros. The DLCs I have bought commonly cost around 15 Euros, and that is for far less content thant I expect from SoD. When I'm in doubt about purchases such as these I often compare their price to seeing a movie. There I also pay 20 dollars for about two hours of entertainment that I only get to enjoy once - the addon, however, I can play as often as I want. Adding to the movie comparison: most people would not hesitate to pay 20 Dollars for a sequel if the enjoyed one movie of a series - however when it comes to games, the same amount of money apparently suddenly appears to much. Moreover, here I can talk to the guys (and gals) producing the game and might influence in which direction the product goes by voicing my opinion.

    P.S. Sorry about the mixing of Dollars and Euros, I'm not quite sure about the conversion, but I think it's rougly 1 Dollar = .80 Euros.

  • PK2748PK2748 Member Posts: 381
    I really can't see why this is a terrible betrayal. You wait and buy it on Steam. You don't wait an extra month or even an extra day. You just can't pay for a product before you receive it. What a tragedy! A company tells you to hold on to your money until they can actually put your product in your hands. Get out your pitchforks!

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    Hey I don't normally care about this stuff. I'd shrug and walk off. What this amounts to though, the way they have it set up, is to resort to base trickery to get people to buy this packaged product and play it on the Beamdog client.

    With the website setup, they're clicking on $19.99 and suddenly the price goes up to $39.98, as I said before. I bet you more than one person has accidentally bought it at that price as well, not realising or happy to pay extra - and there is some reliance on this to dishonestly push people to buy (or re-buy) both the base and the expansion.

    I'd hope someone from Beamdog, working on a franchise near 20 years old, would have more integrity than that. Add the snub to existing Steam customers on top, and yeah. I'm gonna get my soapbox out. I could put in a ticket or even go so far as to contact Fair Trade, whom I used to work for, but I don't want to go that far. I kinda hope common sense and a little decency would at least fix the baitclicking if not the steam deal.

  • GrimLefourbeGrimLefourbe Member Posts: 635
    I'm coming a bit late on this but I thought about that problem way before the pre orders because I didn't want to give my money to the Steam middleman so I sent a message to the Beamdog support to have the games on the beamdog client because I had already bought them (and played way beyond Steam refund) on Steam and I got the games on the Beamdog side so I was able to pre order SoD even though I had previously bought my Enhanced Editions on Steam.

    Did I get lucky or shouldn't this be the standard way?(Steam might make complaint that it's unfair to them)

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    Yeah Steam might feel Beamdog are slighting them on the sales for the expansion. I dunno what their agreement was, but Beamdog went to them to sell their product, that was their choice as a business. It definitely got their games promoted.

    That's not to say Beamdog haven't done an amazing job on their content so far, because they have. Now there seems to be some hand-wringing; with the Beamdog client out they perhaps want to stand on their own - and I respect that. But now they're not really giving everyone a "fair go" who bought from steam originally.


    They knew it was DRM when they agreed to have their product sold there.

  • GodKaiserHellGodKaiserHell Member Posts: 398
    edited July 2016

    Post edited by GodKaiserHell on
  • DeeDee Member Posts: 10,447
    The site could be a little clearer about the expansion's requirements. We have certainly gotten a lot of questions about that.

  • DesignFlaw_DesignFlaw_ Member Posts: 10
    Could be clearer? You click on $19.99 and it wants to charge you $39.98 :P that isn't unclear.

    You have to go to the FAQ to find out if you can get a steam key, but then you go back to the $39.98 to find out you have to buy 'two' products, and the other isn't available because we dared to buy the game somewhere other than the Beamdog client.

    I even went to the shopping cart and unclicked BG:EE, and it removes both products. I was scratching my head and did this twice more to make sure.

    If Beamdog doesn't want to sell the expansion on its own for pre order, you should just say so. "Available individually only via Beamdog client" - own the fact that you don't want to sell it separately. Be honest that you want people to use the client.

    Of course people who bought the game DRM-laden via steam are going to be a little miffed about the whole deal - but don't make them chase the info to add insult to injury. Otherwise you get idiots like me with soap boxes lol

  • ShandyrShandyr Member Posts: 8,263

    I think you have made your point. And @Dee has acknowledged it.
    If they're going to change something or not remains to be seen.

    But from now, the only thing you can do here is to reiterate and reiterate your point and I doubt
    that that will lead somewhere.

    Except that some posters may actually see it as flamebait, or even worse take the alleged bait.
    You may not care about that but that will most likely get this thread shut down.

    So now that your complaint has been registered at Beamdog, please give them
    time to consider the matter and react to it.

  • nomadmercnomadmerc Member Posts: 46
    edited March 2016
    Beamdog got my attention because of Steam as well and I am frustrated over this. If they were more loyal to their fanbase that made them such success they could have at least had Steam preorders as a option even if for 2-5 more dollars. Missed opportunity and angry fans avoided.

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