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Purchased BG:EE as gift for friend, he was not provided a means to download

shephoundshephound Member Posts: 1
He said it tells him his account is not provisioned for this title.
I emailed him the email I received after purchasing, which has links; he downloaded and when he tries to launch it also tells him his account is not provisioned for this title.
I emailed support - hopefully someone has an idea?

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