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My DLC is gone

Hello,

3/4 of my downloadable content is gone!

I got all the downloadable content (except the new vocal options) back when I first bought the game.

Today when I started up a new game, I noticed I couldn't select Dorn's portrait, and when he wasn't waiting for me in the inn I got really suspicious. I looked in the store, and he, Neera, and the portrait pack are available to me again. For some reason Rasaad didn't do the same.

I have save games with Dorn and Neera and the new portraits to show I'm not losing my mind, but now I don't know what to do.

Has this happened to anyone else?

Thanks!

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