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In app purchase failed - iPad Air 2

amirfooxamirfoox Member Posts: 3
in Troubleshooting
My credit card works just fine in iTunes, because I can purchase from the iTunes without a problem, but every time that I try to make an in app purchase in Baldur's Gate 1 or 2, the purchase keeps failing. I tried restarting the iPad, closing the game and trying to purchase from the store from both games and from different areas (main menu or in-game menu) to no avail, the in app purchase of characters just keeps failing to complete.

Did anyone encounter this issue and found a fix for it?

Thanks!

P.S: I also logged in a ticket in Apple support just to make sure.

Comments

  • PibaroPibaro Member, Translator (NDA) Posts: 2,989
    I never had this issue.
    I'm aware of a similar issue with old iPad 1, but nothing like this for the newer iPad.
    @Dee‌ may help here.
  • Gate70Gate70 Member, Developer Posts: 3,883
    Do you have in-app purchases set to restricted? Looks like iTunes is split out from apps so that could be enabled while other apps are disabled.
    http://support.apple.com/en-us/ht6088
  • amirfooxamirfoox Member Posts: 3
    Restriction is the first thing I've checked, but thanks for trying to help!

    I already went over everything in the Apple's FAQ, this definitely looks like transaction-related.
  • amirfooxamirfoox Member Posts: 3
    It seems there is an issue with the finger ID feature in Apple's Air 2 / Mini 3 and BG2 - I was able to successfully purchase the in app items via an older iPad (iPad 3).
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