Requesting Steam Keys
Dee
Member Posts: 10,447
There's been a lot of questions about Steam keys, how to request them, and how long it's supposed to take to process those requests. I'll do my best to answer as many of these questions as possible.
If you did not purchase the Collector's Edition but are looking to activate your purchase on Steam, send a similar email to support@beamdog.com with a subject line of "Steam Key Request".
In either case, be sure to include your Beamdog.com account's email address in the body of your email, so that our team can quickly look up your account to verify the purchase.
Our goal is to honor your request within 24 hours during the normal business week (Monday through Friday). Our support staff are offline on weekends; if you're waiting for a key on Saturday or Sunday and wondering why it hasn't come yet, that's the reason why.
We have plans to make the process more efficient in the future, but for now we're doing our best with the manual approach.
Again, I know that waiting can be frustrating, especially when you're looking forward to the game you purchased and you want to get in and start playing it. I would ask people to be patient while waiting for their requests to be processed, and be as polite as you can to our support staff as they process your request.
If you did use one of the subject lines mentioned above and it's been more than a day since you sent in your request, It's okay to send a follow-up email to check on the status; just be aware that our team's processing hundreds of these requests, all of them from people who are also eagerly looking forward to activating their games on Steam.
Thank you everyone for your patience! If you have any questions, ask them here and I'll do my best to provide explanations or clarifications where I can.
What's this about Steam Keys?
If you've purchased one of our games through the Beamdog website, you can request a Steam key to activate that game on Steam. Our Support team has been asked to give priority to those who purchased the Collector's Edition, since the Collectors' Edition is advertised as including a Steam key with the purchase.How can I request a Steam Key?
If you purchased the Collector's Edition, send an email to support@beamdog.com with a subject line of "Collector's Edition: Steam Key" - that will help our support staff find your request quickly and get it processed.If you did not purchase the Collector's Edition but are looking to activate your purchase on Steam, send a similar email to support@beamdog.com with a subject line of "Steam Key Request".
In either case, be sure to include your Beamdog.com account's email address in the body of your email, so that our team can quickly look up your account to verify the purchase.
How long will it take to process my request?
There are a lot of requests coming in; we know that waiting can be frustrating, especially when you're excited to get into the game and start playing. Our support team is working hard to process requests as quickly as they can, but it may take a few days to process them all.Our goal is to honor your request within 24 hours during the normal business week (Monday through Friday). Our support staff are offline on weekends; if you're waiting for a key on Saturday or Sunday and wondering why it hasn't come yet, that's the reason why.
Why doesn't Beamdog automate this process?
That's an excellent question. We have plans to make the process more efficient in the future, but for now we're doing our best with the manual approach.Again, I know that waiting can be frustrating, especially when you're looking forward to the game you purchased and you want to get in and start playing it. I would ask people to be patient while waiting for their requests to be processed, and be as polite as you can to our support staff as they process your request.
It's been more than 24 hours and it's not the weekend. What can I do?
If you didn't send your email with one of the subject lines mentioned above, I would recommend sending a new email with the appropriate subject line. Mention that you've sent an email previously, so that they can quickly find and close your earlier request.If you did use one of the subject lines mentioned above and it's been more than a day since you sent in your request, It's okay to send a follow-up email to check on the status; just be aware that our team's processing hundreds of these requests, all of them from people who are also eagerly looking forward to activating their games on Steam.
Thank you everyone for your patience! If you have any questions, ask them here and I'll do my best to provide explanations or clarifications where I can.
13
Comments
Good to see some information on this (esp. how to flag if you've purchased the Collector's Edition)
Salutations!
I would like to ask for a steam key for my BG EE game to access the beta testing.
Cheers!
Beamdog Support (Customer Support)
Mar 25, 09:53
Hello ,
Thanks for contacting Beamdog support. My name is Charles, and I will be assisting you.
I would be happy to provide you with a Steam key for your Beamdog purchase(s). You may add the game(s) to your Steam account by selecting Games > Activate a Product on Steam.
Baldur's Gate Key:deleted
I also provided a link to learn about the Beta and how to access it on Steam:
https://forums.beamdog.com/discussion/46832/the-betazoids-guide-to-the-beta-testing-galaxy-bg-ee-bgii-ee-2-0-edition
Please let me know if I can be of any further assistance.
Thank you and have a great day!
-Charles
That was 44 minute, if i'm right. Thanks Charles! No CE too.
Also @lolien it looks like you requested a BGEE key before SoD was released. I'm sure the wait time increased immensely once SoD dropped.
had to wait 2 days for a response this time, told me I had to use same email address and try again even tho it was fine a few weeks ago...
guess will have to wait another 2 days. I preordered to help support beamdog but I should of just brought of steam and avoided all this hassle.
BGEE is currently going for around 5 dollars on Beamdog, Steam and GoG, which is a steal. Ask your friends to buy that, and perhaps engage in some multiplayer with them. 5 dollars ain't much, and if they like the game, they may always decide to buy the other games at a later time.
If not, it is like I paid double for these games
It might look like an asinine idea but now I have the game DRM free without opening the box, I'm playing already and most importantly (for me), I've supported Beamdog
What i can suggest: look around on the forum while you are waiting for the steam key. Visit the role playing section, the fun creations, or you can read the challenges and playthroughs. You can even share one of your former playthrough with us there!
Otherwise, thanks for remaining well-mannered in this discussion.
-Trent
As of this post we have sent 3 initial emails to support. One on the 1st of April, one on the 2nd and one on the 4th.
We have had only one reply, for the email dated the 1st of April, it has been marked as resolved, even though we haven't received an email containing a steam key.
My girlfriend has become rather stressed out about this whole thing and rightly so. She's spent £130 on something that I haven't been able to play and she has received no communication as to when the physical copy is even shipping.
I'd really like this to get resolved, I'm not one for whining or moaning, but this is a little ridiculous now, and I would just like some kind of resolution, or communication on behalf of Beamdog.
I haven't still received the key. I'm bit suprised by the lack of support. I would really like to continue from the BG1 on steam to Dragonspear using steam and then to BG2 on steam, for the ease of it. I bought the collector's edition because I wish to support Beamdog and because it said I get the steam key, I have truly enjoyed the Enhanced Editions, and think of them as an improvement on almost perfect originals. I'm disabled gamer with an income of 800€ so my decision to buy Collector's Edition doesn't give me possibility to buy it again on steam as some have suggested. Support emails and topic numbers:
18263, 18835, 18838, 18970, 19167 and 19171.