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Requesting Steam Keys

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  • Spam101Spam101 Member Posts: 15
    (Quote)
    Yes, it's still valid.

    I would be super grateful if you could hook this up for me
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,496
    Spam101 wrote: »
    (Quote)
    Yes, it's still valid.

    I would be super grateful if you could hook this up for me

    Please contact our support for that. https://beamdog.atlassian.net/servicedesk/customer/portals
  • starduststardust Member Posts: 2
    Hello,

    I've sent steam code request to support@beamdog.com for my purchased games:

    Baldurs Gate: Enhanced Edition
    Baldur's Gate II: Enhanced Edition
    Planescape: Torment: Enhanced Edition

    But I've got only an automated message:

    Hi there!

    Thanks for getting in touch with Beamdog support.
    To help us address your concerns, tell us a bit more about your issue by filling out a support request in our service desk.

    Click the link below to create your support request:
    support.beamdog.com
    Once that's done you'll receive a confirmation email.

    Sincerely,
    Beamdog Team

    Is it because the weekend, or this option not valid anymore?

    Best regards,
    Gabe
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,496
    We switched the support site. Please contact our support at https://beamdog.atlassian.net/servicedesk/customer/portals
  • starduststardust Member Posts: 2
    edited April 2020
    I wonder if I have a BeamDog account, why must I have to create an account to here, and to the service desk?
    Why can't I use one?
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,496
    stardust wrote: »
    I wonder if I have a BeamDog account, why must I have to create an account to here, and to the service desk?
    Why can't I use one?

    While that is unfortunate, we don't have another way. Technically, the support is being helped with by a third party, and the forum has volunteer moderators. Both of those places are a bit different from the one you leave your credit card details at.
  • rvr909rvr909 Member Posts: 1
    edited February 3
    Can I still get Steam keys for my BeamDog products?

    I've sent 3 support request via the new Atlassian support platform in August last year.
    I still haven't gotten any response to any of the 3 support tickets whatsoever.

    The referencees are:

    BGCS-3478 - for BG:EE
    BGCS-3479 - for BG2:EE
    BGCS-3480 - for BG: Siege of Dragonspear

    Can I get the steam keys for the products using these references or do I have to create 3 new tickets.

    The status of all 3 tickets is still "waiting for support".

    I created this forum account specifically for this, since there wasn't any response to any of the 3 tickets in the past 6 months.

    ysglhg4a3skq.png
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,496
    Hi there! I'll get to your tickets -- but the delay was because you created them in the BG section instead of the Account support section -- and the BG section is for bugs. :)
  • DudzioDudzio Member Posts: 79
    Does that mean that you just ignore section for bugs?
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,496
    No, we do not. All the numerous BG beta versions for Android, for example, took into account all the tickets from that section. We appreciate bug reports a lot-- but don't have the manpower to individually respond to every ticket.
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