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[Resolved] SOD Game refuses to play from beamdog launcher

poejjaferspoejjafers Member Posts: 33
edited April 2016 in Troubleshooting
Game Version
2.1 I think (Latest as of 20 April 2016)

Operating systerm: Windows 10
CPU: Intel i7-4790K
GPU: Nvidia 970M
RAM: 32GB 1600MHz DDR3

Afer I start the beamdog launcher I click on the "Play" button.
I get this message: "There was a problem with Baldur's Gate: Siege of Dragonspear."

When I click on the more info button I am directed to this webpage:
https://www.beamdog.com/support/806?error=-1073741790&lang=en

The game was working one day ago 19 April 2016, today it is not.
Post edited by Gate70 on

Comments

  • Gate70Gate70 Member, Developer Posts: 3,871
    A couple of questions first @poejjafers
    - Did you have BGEE installed already and if so what version
    - Do you have BGIIEE installed and does it still run. If so, what version

    This link should provide information the broken link was trying to supply
    http://beamdog.zendesk.com/home

    If still stuck after that, please add the following information here
    Use Windows key/R to open a Run window
    Type dxdiag and click ok
    Once the diagnostic runs (a few seconds), click save all information
    Save the file, then drag it into the Leave a Comment window on this page.
    Thanks
  • poejjaferspoejjafers Member Posts: 33
    edited April 2016
    @Gate70 Thanks for the reply.

    I have BGEE installed at the latest version. It launches fine.
    I do not have BG2EE on this computer.
    I followed all of the steps listed under refusal to launch topics.
    here is the dxdiag file
  • poejjaferspoejjafers Member Posts: 33
    @Gate70

    My apologies, apparently my antivirus was deleting parts of SOD as quickly as I could repair/download them. I have fixed the issue.

    I apologize for wasting your time.
  • Gate70Gate70 Member, Developer Posts: 3,871
    No waste @poejjafers as this information could help other people facing the same issue.
    Thanks
  • moody_magemoody_mage Member Posts: 2,054
    edited April 2016
    @poejjafers How did you resolve this? I've just installed AVG and I suspect it is blocking and EE game from starting. Disabling AVG doesn't seem to help and the exception browse button in AVG doesn't actually seem to do anything

    I can bypass this by opening the exe in the 00806 folder. It's a bit annoying though.

    [EDIT] Fixed. AVG required a restart after exceptions were added. I ended up making each game folder an exception rather than just the exe file.
    Post edited by moody_mage on
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