Game does not respond

Dilinar_Tanel

The starting sequence was choppy as hell. Game opens to the main menu. I created a party and all was fine. Then I wanted to start playing and this is where the problems start. The game crashes, I don’t even get the prologue note. So I start up the task manager. I get an a error that I can’t read. I just see a minimized window in the start bar which states “Error”. If I click the BGEE window I get a window with the information that the program stopped responding.

I could not find anyone with a similar problem, that’s why I’m starting this thread.

Following all the information on known issues, I did a few things:
1. Run the game in compatibility with Windows XP Service pack 3
2. Run the oalinst.exe file
3. Changed the display settings to 32bit
4. Made sure my graphic drivers are up to date
5. And I tried to add the game to DEP but the system prevents me from doing it. So I just turned it off.

Despite all this, the game has the same Error all the time. The game simply stops responding as soon as I try entering the actual game. I only get some environmental sounds and that’s it.

Anny ideas how to solve this ?

Gallowglass

Sounds typical of a graphics incompatibility.

Before entering gameplay, try going into Options and selecting the Alternate Renderer option.

Otherwise, I wonder about an unsuitable version of DirectX.

Dilinar_Tanel

Well, the Alternate Render got me at least the first screen of the game. But I got the same error as before again.

Which DirectX would you sugest ?

Gallowglass

DirectX v9.0c seems to be the standard version which all sorts of software expects to find. (It can be installed in addition to a more current version.)

Dilinar_Tanel

Instaling DirectX v9.0c did nothing.

Pokota

Are you running in full screen or windowed?

If you haven't already, run it windowed and post the exact error message.

Dilinar_Tanel

Ok, that brought me a step closer to the solution.

The exact error message is as follows:

"Error

There was an Error. A crash report was saved to:

C:\Users\Documents\Infinity Engine Enchanced Edition\crash\dump.2.3.67.3.0015.dmp

Please contact support@beamdog.com"

So I gues I take the mentioned file and send it to the providet E-Mail adres?

Gate70

Hi
While doing that (compress it down so it's a much smaller file), could you also attach a directx diagnostic report here please.

Windows/R -> type dxdiag -> click ok -> let it run -> click save all information
Save the file and attach it here.

Thanks

Dilinar_Tanel

Don't know how this will help Gate70, but here you go.

Gate70

Thanks.

When you installed directx, did you use a link such as https://www.microsoft.com/en-us/download/details.aspx?id=8109 and run dxsetup once downloaded and extracted to a temporary folder?

edit: I can't see from that file whether directx 9.0 installed. Do you have file d3dx9_43 in your c:\windows\system or c:\windows\system32 folders.

Dilinar_Tanel

My c:\windows\system folder is empty. But I foumd th file in c:\windows\system32 folder.

Dilinar_Tanel

So I just started up the game.

Not sure what was the problem but I followed the advice from customer support and it worked.
What I did was reinstall the game, install v1.3, run the oalinst.exe file and rebooted the PC.

I hope it will run smoothly with no further errors.

Thanks to you all for supporting me!

Have a nice day!