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Game won't launch (OSX)

nerdcore9nerdcore9 Member Posts: 7
in Troubleshooting
I've put many hours in to the game and out the blue it will not launch. I have always used steam without problems. Now the game seems to launch for a moment and then shuts down. I got a few error messages when it started, but cannot reproduce them.

Things I have tried:
reinstall
verify game files using steam
Renaming the folder in Documents

I could really use some help. It's been quite frustrating because I cannot seem to create an account for Beamdog's support system.

Comments

  • nerdcore9nerdcore9 Member Posts: 7

    Here is part of one of the error messages I grabbed.
    Process: Baldur's Gate - Enhanced Edition [460]
    Path: /Users/USER/Library/Application Support/Steam/*/Baldur's Gate - Enhanced Edition.app/Contents/MacOS/Baldur's Gate - Enhanced Edition
    Identifier: com.beamdog.baldursgateenhancededition
    Version: 2.3.67.3 (2036703)
    Code Type: X86-64 (Native)
    Parent Process: launchd [204]
    Responsible: Baldur's Gate - Enhanced Edition [460]
    User ID: 502

    Date/Time: 2017-01-20 21:36:11.144 -0500
    OS Version: Mac OS X 10.9.5 (13F1911)
    Report Version: 11
    Anonymous UUID: 78347491-6659-B493-4521-26FA89D9560C


    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.beamdog.baldursgateenhancededition 0x000000010c8af1e8 __ARCLite__load() + 2
    1 libobjc.A.dylib 0x00007fff937cc500 load_images + 78
    2 dyld 0x00007fff676b2f53 dyld::notifySingle(dyld_image_states, ImageLoader const*) + 249
    3 dyld 0x00007fff676bfa8f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 289
    4 dyld 0x00007fff676bf936 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 54
    5 dyld 0x00007fff676b31da dyld::initializeMainExecutable() + 189
    6 dyld 0x00007fff676b64ca dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2269
    7 dyld 0x00007fff676b227b dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 477
    8 dyld 0x00007fff676b205e _dyld_start + 54

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x00007fff793d3908 rbx: 0x00006000001fd608 rcx: 0x00007f956180c040 rdx: 0x00000000a1a1a1a1
    rdi: 0x000000010cb74808 rsi: 0x00007fff8b664abf rbp: 0x00007fff539b1200 rsp: 0x00007fff539b11a8
    r8: 0x0000000000000044 r9: 0x00007fff539b1000 r10: 0x0000600000074680 r11: 0x00007fff793ce810
    r12: 0x0000000000000001 r13: 0x000000010c8af1e6 r14: 0x00006000001fd600 r15: 0x000000010cb74808
    rip: 0x000000010c8af1e8 rfl: 0x0000000000010246 cr2: 0x000000010c8af1e6

    Logical CPU: 1
    Error Code: 0x00000000
    Trap Number: 6

  • Gate70Gate70 Member, Developer Posts: 3,883
    @nerdcore9 try renaming your entire BG folder in your entire documents folder. If the game launches, copy your saves back
  • aaronhowellaaronhowell Unconfirmed, Member Posts: 6
    Having same issue please help, no luck renaming folders.
  • aaronhowellaaronhowell Unconfirmed, Member Posts: 6
    So I narrowed down the problem. I tried opening the game in MAC OSX 10.10 operating system Yosemite and it worked. I think it is a problem with it running in OSX 10.9 Mavericks. If you all could fix it that would be great, would rather not upgrade my operating system.
    Aaron
  • nerdcore9nerdcore9 Member Posts: 7
    @Gate70 Thanks for your help. The renaming did not work. It created a new folder, empty, when it failed to launch.

    FWIW I am also on OSX 10.9.5
  • elminsterelminster Member, Developer Posts: 16,317
    It looks like it's a problem that affects other games as well (including Prison Architect)

    http://steamcommunity.com/discussions/forum/2/143388132204079990/

    My suggestion would be to find the folder the game is installed in and then cut and paste it somewhere else on your computer. Then run the game.
  • nerdcore9nerdcore9 Member Posts: 7
    Moved to desktop. Steam won't launch (can't find executable). Expected that. Tried to start the app itself and it gave an error message.
  • FalstaffFalstaff Member Posts: 3
    I've been encountering the same issue with all my Beamdog titles on Steam, as well as a handful of others. It seems many have. I've tried all of the suggestions above without any success, and the ticket I raised with Steam yesterday has not yet been responded to, probably on account of the weekend.

    I'm running OSX 10.8.5, and everything appeared to be working properly until my Steam client automatically updated on Friday, the 20th.
  • elminsterelminster Member, Developer Posts: 16,317
    edited January 2017
    nerdcore9 said:

    Moved to desktop. Steam won't launch (can't find executable). Expected that. Tried to start the app itself and it gave an error message.

    Ok then move it back.

    At this stage the only thing I can think of would be to sign up for the Steam beta (Settings -> Account -> Beta participation). Hopefully Steam can get a fix out quickly.
  • EonweEonwe Member Posts: 1
    I have the same problem.

    If I manually go to the directory where the actual application is (/Applications/Baldur's Gate - Enhanced Edition/Game Data/00777 in my case), I can try to start the application by hand.

    This gives me an error about Rosetta being required.

    However, if I delve even further in (/Applications/Baldur's Gate - Enhanced Edition/Game Data/00777/Baldur's Gate - Enhanced Edition.app/Contents/MacOS), I can find executable Baldur's Gate - Enhanced Edition which I can launch. This has the downside of having totally wrong resolution and what not.

    So I think Beamdog has made some mistake in packaging the application. It should be easy to fix if this just got to their attention.


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