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D3D device error problem

Fra300589Fra300589 Member Posts: 4
in Troubleshooting
As i launch the game it shows a message "Unable to create D3D device. game will exit". I checked my graphic card drivers, they are up to date.

Any help? thanks :)

Comments

  • Gate70Gate70 Member, Developer Posts: 3,883
    edited May 2017
    Hi
    Link below suggests you may need to update your graphics card driver.
    https://answers.microsoft.com/en-us/windows/forum/games_windows_10/failed-to-create-d3d-device/a2fdbf5e-62f9-4c3d-a978-8ac1de0fc813

    As you mention the driver is up to date, if you would like any assistance please attach a directx diagnostic report.
    (Windows/R, type dxdiag, click ok, wait for the green progress bar to complete, save all information, and attach the resulting file here.

    Thanks
  • Fra300589Fra300589 Member Posts: 4
    Hi
    I already tried to launch the game as Admin and also with previous windows compatibility. Not worked.

    I put here the dxdiag report
    Thanks

  • Gate70Gate70 Member, Developer Posts: 3,883
    Hi
    From what I can see the latest update would be Crimson 17.4.4, reading the release notes that indicates it has driver version 22.19.162.4 so you do appear to be up to date.
    http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

    Some general suggestions, hopefully one of these will help.

    Admin and Compatibility should only be required if you have installed to a Windows location (such as C:Windows\. If you install to a location such as C:\Games instead no elevated rights would be required.

    Do you have directx 9.0c installed alongside directx 11. You could try installing/re-installing it.
    https://www.microsoft.com/en-us/download/details.aspx?id=8109

    If you have Plays.tv active, some AMD users have reported disabling it has resolved crashes on startup form them. I don't know much about it but here's a link showing how to do that.
    http://support.raptr.com/support/discussions/topics/12000000984

    & if that doesn't work you could try going to documents/planescape torment - enhanced edition and renaming the baldur.lua file if there is one. Then download and extract this file to that location.
    http://support.baldursgate.com/attachments/download/19784/Baldur.lua directx.zip
  • Fra300589Fra300589 Member Posts: 4
    Hi
    Yes directx 9.0c is installed alongside directx 11 and ReLive is switched off. I exchanged Baldur.ini file but still gives me the same problem.
    By the way i forgot to mention the fact that a week ago the game worked as expect (sorry about that), i just reached the Friendly Arm Inn. When i tried to launch again the game, i went into that problem.

    Thanks for your time
  • elminsterelminster Member, Developer Posts: 16,317
    edited May 2017
    Fra300589 said:

    I exchanged Baldur.ini file

    Just to be clear, you want to be changing the name of your baldur.lua file and extracting the Baldur.lua file that was provided. Not the baldur.ini file.
  • Fra300589Fra300589 Member Posts: 4
    It works :smile:

    Many thanks!
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