baldurs gate error on loading

Mrpenfold666

after returning to the internet after having been robbed i fixed up my dad's old computer and wanted to play some seige of dragonspear.

i install beamdog, all is well.
i install baldurs gate: seige of dragonspear, all is well.
i try to play baldurs gate, all is not well.
after about 10 seconds it just says that there was an error and a crash dump has been made and i get this message:

The Beamdog Client encountered an error trying to run Baldur's Gate: Siege of Dragonspear (Retail). Please contact Beamdog support and mention exit code: 3221225477

i have no idea on where to start to try and fix this myself as it doesn't say what's wrong at all, just an error

regards,
MrPenfold666

Gate70

Hello
Please could you provide a directx diagnostic report.
(Windows/R, type dxdiag, click ok, wait for the green progress bar to complete, save all information, and attach the resulting file here).

Thanks

Mrpenfold666

Hi, thanks for getting back to me, here is the file.

Gate70

OK. Your graphics card looks to have a newer driver which you could update: http://www.geforce.co.uk/drivers/results/82832

Try that first, and advise whether it helps.
Thanks

Mrpenfold666

nope, updated my driver and nothing different

thanks

Gate70

Could you try the remaining steps at https://beamdog.zendesk.com/hc/en-us/articles/206729933-Windows-My-Game-Won-t-Launch-Or-Is-Crashing-On-Launch please

Other things you could do
* Install / re-install directx 9.0c alongside the current version https://www.microsoft.com/en-us/download/details.aspx?id=8109
* Check your documents\baldur's gate - enhanced edition folder. If there is a baldur.lua file in it, edit it and search for "backend". Change the value from 0 to 1.

Mrpenfold666

ah ha! i found the problem i was running my colours in 16 not 32, all working now thanks for all your help

Regards,
MrPenfold666