Found a bug? Please follow this instruction.
JuliusBorisov
Member, Administrator, Moderator, Developer Posts: 22,754
Please log any bugs that you find via our Service Desk (yes, we know it might be "another site, another password", but it's the best way to directly hear from our developers).
BTW, we also have a useful FAQ.
1. Check for Mods
Make sure that you have no mods installed and are not running a rooted/jailbroken version of your device OS. If you do, try to reproduce the issue with a new game on a clean installation. We can’t fix issues with mods, and it’s often hard to tell where a bug came from if it’s only being reported on a modified game. If you are playing a custom module, please contact the creator of the custom module. If you can reproduce the issue with no mods installed, move to Step 2.
(If it turns out the issue was caused by one or more of your mods, check out the Modding forum and see if the mod's author can help you identify the cause of the problem. Your issue may help a mod designer/maintainer make their mod better!)
If you are the author of a custom module that is failing on the Android version, please check out our forums for help.
2. Reproduce the issue.
If it’s a gameplay issue, try to go through the same steps you took to make it happen. The simpler the steps are the better, but it’s important to be precise so that we can isolate the cause and fix the problem. Be sure to create a saved game just prior to the steps you took, so that we can retrace those steps exactly.
If the issue is related to graphics or text, take a screenshot. The method of taking a screenshot will differ by device, so please refer to your device's documentation for the correct button combination.
3. Report the issue
Please describe the issue as clearly as possible, as well as any actions you took leading up to it. Save files before the issue occurred are useful. If you only have save files after the issue occurred, please still include those. If at all possible, screenshots that illustrate the issue will also help us to track down the source of the issue. If your game has crashed, please include a crash log, which is included in the device file structure under:
Phone/Tablet > Android > data > com.beamdog.nwnandroid > files > user > logs
(The above may differ depending on the device)
BTW, we also have a useful FAQ.
1. Check for Mods
Make sure that you have no mods installed and are not running a rooted/jailbroken version of your device OS. If you do, try to reproduce the issue with a new game on a clean installation. We can’t fix issues with mods, and it’s often hard to tell where a bug came from if it’s only being reported on a modified game. If you are playing a custom module, please contact the creator of the custom module. If you can reproduce the issue with no mods installed, move to Step 2.
(If it turns out the issue was caused by one or more of your mods, check out the Modding forum and see if the mod's author can help you identify the cause of the problem. Your issue may help a mod designer/maintainer make their mod better!)
If you are the author of a custom module that is failing on the Android version, please check out our forums for help.
2. Reproduce the issue.
If it’s a gameplay issue, try to go through the same steps you took to make it happen. The simpler the steps are the better, but it’s important to be precise so that we can isolate the cause and fix the problem. Be sure to create a saved game just prior to the steps you took, so that we can retrace those steps exactly.
If the issue is related to graphics or text, take a screenshot. The method of taking a screenshot will differ by device, so please refer to your device's documentation for the correct button combination.
3. Report the issue
Please describe the issue as clearly as possible, as well as any actions you took leading up to it. Save files before the issue occurred are useful. If you only have save files after the issue occurred, please still include those. If at all possible, screenshots that illustrate the issue will also help us to track down the source of the issue. If your game has crashed, please include a crash log, which is included in the device file structure under:
Phone/Tablet > Android > data > com.beamdog.nwnandroid > files > user > logs
(The above may differ depending on the device)
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