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Need help

Every time I download bauldurs gate . I keep getting a message (have not purchased yet) but I have brought it. Very frustrating cause I love playing this game and all games like this. BBCode


  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 21,708
    Do you mean an Android version?

    This is an entitlement issue, which is happening with google applications for some users. We're currently investigating why it's happening for our games as we're working on the next (2.6) patch for these games. You can track the patch's progress here.

    Please try the following troubleshooting tips:

    - uninstall/reinstall the game;
    - reboot between steps;
    - verify you have enough internal memory (not SD card memory);
    - don't use third party download apps;
    - make sure you're downloading the game while signed in with the account that purchased it;
    - leave Google Play open during the download;
    - don't switch networks (Wi-Fi to data etc.) during the download;
    - try clearing the cache on Google Play (with a reboot afterwards);
    - verify that your device's clock is correct;
    - avoid downloading while on a corporate/education network.

    If you're still having this issue after trying these steps, try also the following:

    Follow these steps in order to move the game folder:
    -Select Settings>App Manager>Baldur's Gate: Enhanced Edition.
    -Select Force Stop.
    -Select Clear Data.
    -Use a file explorer application (such as ES File Explorer) to browse your device's folders.
    -Go to the Android Folder.
    -Copy the Baldur's Gate folder (This should start with com.____)
    -Paste the folder into the OBB folder.
    -Launch the game.

    What device do you use? What OS does it use?

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