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Why I cannot install BD EE II in Windows 11 ?

When I try to install BD EE II in "Beamdog", it cound not be completed. "Beamdog" window told me "cannot install OpenAI"(I remember it was this name). when I try to ask for "support", Beamdog website rejects my email address to log in. (but in here I can log in with same ID.

Is anyone can help me solve this?

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