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Aspyr Support Help Tickets Not Monitored By Beam Dog Studios

ZRehnZRehn Member Posts: 13
in MythForce
Aspyr Support Help Tickets Not Monitored By Beam Dog Studios. No Corrective Actions, Or Help Ticket Status Responses To Paying Game Clients Have Been Made Whatsoever Since Xbox Platform Launch.

Comments

  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    Thanks for the heads-up, @ZRehn! We're monitoring tickets submitted over that site as well. Every piece of feedback is being used for triaging and patching the game.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    Hey there @ZRehn! The recent console hotfix should help you with some (if not all) of these issues, and those that are still not fixed--they're currently being investigated for the next patch. Thanks a lot for submitting bug reports.
  • ZRehnZRehn Member Posts: 13
    Thank you. I wasn't sure given the delay, so I thought I'd leave duplicates on the developer forum.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    All good. Really appreciate the feedback.
  • ZRehnZRehn Member Posts: 13
    There are Dozen Perks missing from the home upgradeable list. I assume it was one of the devs laid off early prior to release. Won't try to guess why. I have put half a dozen help tickets in with the parent company Aspyr, without a single resolution. Again, is there help you can provide?
  • ZRehnZRehn Member Posts: 13
    Thank You.
  • ZRehnZRehn Member Posts: 13
    Almost two weeks, still no response.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    Hey @ZRehn! Every ticket is monitored, it's just that there is no response, as their system is only for recording issues. Our devs are hard at work on the next patches. We watch everything, from the in-game feedback, to our Discord, and to Reddit.
  • AerakarAerakar Member Posts: 1,049
    JuliusBorisov wrote: »
    Hey @ZRehn! Every ticket is monitored, it's just that there is no response, as their system is only for recording issues. Our devs are hard at work on the next patches. We watch everything, from the in-game feedback, to our Discord, and to Reddit.

    (Like)
  • ZRehnZRehn Member Posts: 13
    Hard at work. What a joke. Haven't seen any 'work production' yet, now have we? This issue has been posted upon since release!
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    Because we delayed any console patches until the game systems are refined. Console patches will follow full PC updates.

    https://steamcommunity.com/games/363860/announcements/detail/3707084314079670563
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