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Switch - Master Authentication Server Down

satanaelsatanael Member Posts: 6
edited June 6 in Technical Support
Trying to access multiplayer on Switch and getting errors getting an id or token from master authentication server. Anyone else experience this issue?
Post edited by satanael on

Comments

  • CyndelCyndel Member Posts: 2
    Yeahhhh, you aren't the only one. I'm trying to see what I can test on my end to see if there is a work around. Though I have high doubts, I'll see what I can do. Til then, see if you can't find a way to escalate the issue as this is pretty huge.
  • satanaelsatanael Member Posts: 6
    Thanks for confirming. I tried bypassing my router and different internet sources. Same issue.
  • CyndelCyndel Member Posts: 2
    So far, I have't found anything yet on my end either, and I'm trying all that I can with what I have. I'm going to have a friend of mine sign into my Switch account and open it on theirs, see if they encounter the same issue. If it does, then it's gotta be a console problem most likely, otherwise something else is wrong that I don't have the expertise for.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,815
    Hi folks. What version of the Switch OS are you running? Can we ask you to upgrade to the latest version?
  • satanaelsatanael Member Posts: 6
    I'm on the latest. Manually checked for updates for the game and concole. This was last night. I can try again later today.
  • satanaelsatanael Member Posts: 6
    Game version is 1.0.2 and still happening.
  • playnwnswitchplaynwnswitch Member Posts: 1
    I'm also having the same issue. I bought the game yesterday to play online and it says it's trying to identify my token and other information online but can't.

    Latest version of game and switch software. 20.0.1 it looks like.

    I also tried to uninstall and reinstall the game and get the same error.d5zc3y57zmsm.jpg
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,815
    Ok, thanks for the updates. We're continuing to look into this. Our initial guess is that Nintendo broke something with the Switch 2 release.
  • satanaelsatanael Member Posts: 6
    Any updates on this issue?
  • satanaelsatanael Member Posts: 6
    @JuliusBorisov any updates?
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,815
    No update yet. We had sent a request to Nintendo, but haven't heard back.
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