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Can't log into zendesk, Baldur's Gate Launcher updates won't start/finish

Okay, so normally, I'd use support for this, but no matter how many times I change my password or browser (safari, firefox) it won't let me log in. Fine.

here's what's happening:

When I run the baldur's gate launcher, it goes to "Preparing download" waiting for download to start and stays there. For 24 hours in my last test.

I can launch the games fine within their individual folders, but would like the launcher to you know, finish updates. macOS 10.12.

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