HELP I CANT CONTACT BEAMDOG!!!
Thorncaster
Member Posts: 10
it continues to say: {"error":"Couldn't authenticate you"}
i trying to get in touch with you because both baldurs gate I and II crash the instant i try to start them up.
i trying to get in touch with you because both baldurs gate I and II crash the instant i try to start them up.
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One possibility for startup failure is that you need something set in your baldur.lua options (which has replaced baldur.ini), but unfortunately that file appears to be created only on your first normal exit after a successful startup ... and you're not getting that far, so the file you (may) need isn't being created. IF this is the cause, then you could probably fix it by copying someone else's baldur.lua ... and the staff here can presumably post a clean default version for you to download from this thread (summoning @Gate70).
Other than that possibility, any help is likely to require more information about your own setup. What operating system, graphics, etc?
1) In your My Documents directory you'll see directories for all of your games. For any of them that aren't working, back up (rename) your baldur.ini/baldur.lua files in the directory to something else and then start the game up. It will re-create them from scratch upon game startup. If there's anything wrong/bad with the startup information, this will fix it and allow you to start the games back up.
2) Re-verify your download. I'm not sure what download client or OS you're using (Steam, GoG, Beamdog, etc. etc. on Windows/Linux/Mac/etc.) but each of those have a different method of validating the installation. In at least Steam's case, you can go into the game on Steam, right click it, and tell it to re-validate the installation...that should fix any extraneious file issues you have.
3) Re-download the game. Worst case scenario find your game directory (and by that I mean wherever the executable has been installed to) and rename that directory to something else. Go back into your download client and tell it to re-download the game. Once Complete Downloading and installing WITHOUT DOING ANYTHING ELSE run the game and see if it runs. This will get you past any mod or extraneous file issues.
If you've rebuilt your .ini/.lua file and reinstalled the game from scratch we're going to need more information from you on your system (OS and Installation method) to give you more specific instructions.
SetPrivateProfileString('Graphics','Backend','1')engine_name = "Baldur's Gate - Enhanced Edition"
engine_mode = 0 -- 0 = BGEE, 1 = BG2EE, 2 = IWDEE
Graphics
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First things first, in looking at the file sets, we're having a hard time finding your graphics driver. We don't see evidence of Intel, NVidia or AMD drivers on your system AT ALL. That seems a bit wrong so, since the crash appears to be in the OpenGL stuff, lets start with your video drivers and see what we can do to get that handled.
* What video card do you have installed? (Make and Model if you can get it).
* Is this a Laptop or Desktop Machine?
* Is the video card integrated with the Motherboard or Stand Alone? (The above questions might answer that already).
* I also don't see the game version you're working with. There are two different versions available (2.x and 1.3 where 1.3 was the original EE version and 2.x is the code post Siege of Dragonspear). If you don't know, you're probably installing the 2.x version, but if you're specifically installing the 1.3 code let us know.
Can you try to make sure you are running the latest graphics drivers for your video card that is supported by the OS and by your System Manufacturer? If it's a desktop machine with an installed graphics card this is as easy as going to the chipset producer (NVidia, Intel or AMD) and downloading their drivers. IF this is a laptop it gets a little more difficult as generally there are only specific versions of the driver that the laptop manufacturer supports. Go to your laptop manufacturer's site and get the latest driver they support for your graphics card.
If none of this is making sense, let me know.
Secondly, by default on Windows BG1 and 2 use the OpenGL renderer. There is a way to force it to use DirectX instead of OpenGL...this is the switch Troodon notes above. This switch goes into your "baldur.lua" file which will reside in C:\Users\\My Documents\Baldur's Gate - Enhanced Edition (or Baldur's Gate II - Enhanced Edition for the second game).
You'll want to edit your baldur.lua file with a text editor such as Notepad++. You'll see a boatload of lines that look like the following:
SetPrivateProfileString('Window','Full Screen','1')
SetPrivateProfileString('Window','Maximized','1')
One of the lines in that file should be:
SetPrivateProfileString('Graphics','Backend','0')
If you don't see it and can't find it, add a blank line somewhere in the file and add it...it'll probably be close to the end of the file.
When you find it, you want to change the "0" to a "1" Leaving the single ticks around it, it should look like the following:
SetPrivateProfileString('Graphics','Backend','1')
This will force directx mode and may get you to work properly. Note that you will need the latest DirectX distributable from Microsoft or the DX9 SDK which is huge but also works.
Let us know how this goes.
Game Install
---------------
I apologize for the miscommunication. You don't need to reinstall Steam at all, we just need you to reinstall the game through steam.
With steam open, in the "Library" Section of Steam, on the left hand side, you'll see a list of your games. "Baldur's Gate: Enhanced Edition" should be in white along with other games you have installed. Click it and the right side view should change to show Baldur's Gate: Enhanced Edition.
You now want to right click the game on the left side: all the way to the bottom of the menu that comes up is a "Properties" option. Click that to open a second window with tabs such as "General", "Updates", "Local Files", etc.
Click the "Local Files" tab.
First and foremost you want to click "Verify Integrity of Game Cache..." to have it verify the game contents (If you haven't already done this).
If that doesn't work, the next step is to delete the game and reinstall. Do this:
1) Click "Browse Local FIles..." This will open a file window to the location the game is installed in. Keep this window open.
2) Go back to Steam and click "Delete Local Game Content..." which will delete the game from your Hard Drive.
3) Go back to the file browser window. Everything in this window should be blank at this point (there should be no files). If anything still exists in this folder you should delete/remove it. If anything can't be removed (because it's in use) restart your computer and try to delete these files again. (***NOTE***: If you still have files here, write down the location on disk where this window is open to. After Step 2 "Browse Local Files" will no longer work...you'll need to be able to navigate back to your game installation directory to destroy the files after reboot.)
4) Go back to Steam, close the Properties window and the "Blue" Button for the game (that normally says "Play") should now show "Install".
5) Click "Install" And let it re-setup the game.
Again, if you've already done all of this please let us know. The post above didn't explicitly indicate you reinstalled BG:EE it only indicated you reinstalled Steam, and that won't actually delete or remove your game cache files.
Apologies for the book. Let us know how this goes.
Also, if any of this does fix your issue, PLEASE Post back and let us know you're working now and what fixed it.
However, a question not addressed by @Illydth and @Troodon80 is whether you actually have a baldur.lua file at all. Has the game ever started up successfully on your current machine? Or has it always crashed-on-start every time since you first installed it? If the latter, then you probably don't have a baldur.lua, and may therefore need to download a copy manually before you can follow their editing instructions.
so i am up and running now. thanks for all of yalls help
Delighted to hear that you're all sorted now. Oh, and your friend is an idjit!
We see there's a Zendesk problem and would like to help, at least telling Zendesk about that problem. For that, we need your zendesk account names.
Oh and in regard to Julius's request, please PM him the account names, please don't post them publicly back to this thread.