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PST:EE, constant crashes in Sigil

MeraMera Member Posts: 100
As title says, constant crashes happening in the Sigil area. Rather inconstant too, sometimes 10 seconds, sometimes 5 minutes after loading the save.
Had none in the mortuary, it started as soon as I was out. Extremely frequent in the Gathering Dust Bar and none when I did the quest in the Mausoleum.

Recent laptop (XPS 15), can't find any log files. Let me know if I can provide anything.

Comments

  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 19,708
    Your crash files should be located in My Documents/Infinity Engine - Enhanced Edition/crash

    Can you put the ones that correspond with the timing of these crashes into a zip file and attach it here?

  • MeraMera Member Posts: 100
    The folder exists but it is empty :( And I had another crash right in the middle of talking to Ingress like 1 minute ago so...

    Found something in the Windows event viewer, in case that could be of any help:

    Torment.exe
    0.1.0.0
    58d18f5d
    nvoglv32.DLL
    10.18.13.6869
    5773fbf2
    c0000409
    010cf584
    4cc
    01d2cb2e8c918a28
    C:\Games\Steam\steamapps\common\Project P\Torment.exe
    C:\WINDOWS\SYSTEM32\nvoglv32.DLL
    66e7d693-1986-4c99-9073-73e701f931a0

    -------------------------------------------------------

    Unable to recover from a kernel exception. The application must close.


    Error code: 3 (subcode 7)
    (pid=1228 tid=8 torment.exe 32bit)

    Visit http://www.nvidia.com/page/support.html for more information.





    Which seems to be pointing toward needing to update the drivers of my GPU?

  • Gate70Gate70 Member, Developer Posts: 3,664
    Attach a directx diagnostic summary please.
    (Windows/R, type dxdiag, click ok, wait for the green progress bar to complete, save all information, attach here).

    Thanks

  • MeraMera Member Posts: 100
  • ArthasArthas Member Posts: 1,091
    I'm very curious if they are able to fix the issue.

  • Gate70Gate70 Member, Developer Posts: 3,664
    edited May 2017
    OK, two graphic devices are reported there but based on the message I would assume the 960m is being used. It looks to have several updates since your driver (latest 4 May, http://www.geforce.co.uk/drivers/results/118737). Could you try the auto detect/update functions either from your graphics card config or from e.g. http://www.geforce.co.uk/drivers.

    There also looks to be a slightly newer driver for the Intel chipset which you could try but I'm not sure it is involved with the issue. https://downloadcenter.intel.com/download/26772/Intel-Graphics-Driver-for-Windows-15-45-?product=88345

    You could also try installing / re-installing directx 9.0c alongside the later version to see if that helps.
    https://www.microsoft.com/en-us/download/details.aspx?id=8109

    & if no success from either of those, locate your baldur.lua file in you documents/planescape torment - enhanced edition folder. If SetPrivateProfileString('Graphics','Backend','0') exists, change it to 1 otherwise if it doesn't exist add SetPrivateProfileString('Graphics','Backend','1'). Save the file and try relaunching the game. You can always set it back to 0 if it fails to work.

    & last thought in case the graphic device message is misleading. If using Steam with Cloud saves enabled, could you try temporarily disabling them and advise whether that makes any difference.

    Thanks

    JuliusBorisov
  • MeraMera Member Posts: 100
    Thanks for the reply.
    About the two graphic devices. Before you posted your answer, that's what I was actually playing with. Because with Nvidia, you can select which one you use depending on the program (eg always the GPU, or always the chipset or swap based on what's needed).
    Anyway, I will update everything, play with what you suggested and report back.

  • MeraMera Member Posts: 100
    Lots of crashes still happening :(
    Updated the 960m drivers to the latest version.
    Tried changing the setting you gave me, instant crash when starting the game (this time with a log, too heavy to attach it here though).
    Disabling Steam cloud did nothing.

    What's puzzling me is how random it looks like... Yesterday I had a session where as soon as I loaded the game, I had the crash. About 5 or 6 times. Then none and I played for about an hour...

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