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Custom Portrait Causes Crashes in Character Creation

JediMindTrixJediMindTrix Member Posts: 305
edited May 2018 in Technical Support
Here is the portrait: https://www.dropbox.com/s/4ua2d1td9qfnzdm/customcharport.7z?dl=0
Here is the crash dump: https://pastebin.com/8ayGG7eY

I've followed all instructions, ensuring the portraits are sized correctly and do not have an alpha channel, following the naming format & everything. I'm very confused as to why it's crashing and any help would be appreciated

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