Collector's edition shipment

giklle

Hi all,
I ordered the Collector's edition mid October, and still got no news about the shipment. I received the confirmation email once the order was placed. Also, I'm in EU, so it's somehow expected to take longer... but that long? I'm starting to worry.
Anyone had a similar experience? Would you say it's normal?
Thanks

JuliusBorisov

Hello! Please check out https://help.skybound.com/support/solutions/folders/30000056421 and if needed, contact Skybound support there.

giklle

Thanks for your help Julius. Will do so

giklle

I had a look qt https://help.skybound.com/support/solutions/folders/30000056421 and it seems like they are only mentioning the console collector's versions of BG I and II. I ordered the Siege of Dragonspear collector's edition on Windows. Is Skybound also the right place to ask?

JuliusBorisov

giklle wrote: »

I had a look qt https://help.skybound.com/support/solutions/folders/30000056421 and it seems like they are only mentioning the console collector's versions of BG I and II. I ordered the Siege of Dragonspear collector's edition on Windows. Is Skybound also the right place to ask?

AH! Sorry about that, didn't occur to me you're talking about that. For that, please contact our support at https://beamdog.atlassian.net/servicedesk/customer/portals