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Game won't launch in 1.79

noctem93noctem93 Member Posts: 63
in Technical Support
After the update, literally nothing happens when I launch the game from the desktop shortcut or through the "PLAY" button in the Steam app. When I click on nwmain.exe I get the dreaded "0xc000007b" error box. But the really weird thing is that the game launches just fine if I roll back to build8186 or oldstable I can launch the game just fine; the obvious issues being that I can't access the new content if I do that (nor my favorite PW since they've already upgraded to 1.79).

I found an error log dated 12/2 with just the following entry:
Names Differ: Sky_001
SSkyn_001

So far, I've restarted my machine (WIN 10) a number of times, uninstalled/reinstalled 3 times, and even renamed all old NWN folders (in both SteamApps and Documents) so they would be "invisible" on a new install, validated my files through the Steam app, and still nothing.

Any tech-savvy folks here with advice on how to get around this?

Comments

  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    edited December 2019
    Please follow these steps:

    https://beamdog.zendesk.com/hc/en-us/articles/206729903--Steam-Windows-Game-Says-It-Is-Launching-But-Then-Nothing-Happens

    Remove the Documents/Neverwinter Nights folder and let the game create it anew

    Install (currently missing vcrruntime140.dll file) manually from here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and try again.

    nwmain.exe might be using a 32 bit OpenAL library. Delete the openal of the steam directory. Install OpenAL from http://www.openal.org/downloads/
    Post edited by JuliusBorisov on
  • noctem93noctem93 Member Posts: 63
    Thanks for the reply, JuliusBorisov!

    Here are my responses to your suggestions, in order. :)

    *When I go to the DEP tab and click "add", where do I find the actual 64-bit nwn executable? The only "nwmain.exe" file I've found is under the bin>win32 folder, but I have a 64-bit computer so I'm a bit confused. I tried adding that file into the DEP exceptions but got an error that "You cannot set DEP attributes on 64-bit executables". Not sure what else to do...?

    *I already removed the Documents>Neverwinter Nights folder as well as the Steam>steamapps>common>Neverwinter Nights folder before running a new install.

    *When I go to the link you provided, I don't see anything for "vcrruntime140.dll" but I do see
    x86: vc_redist.x86.exe

    x64: vc_redist.x64.exe

    ARM64: vc_redist.arm64.exe
    Not being super tech-savvy, I'm not sure which one (if any) or all of these I need.

    *I don't have an "openal" in my Steam directory. I'm not sure how to follow your direction on this step.

    I'm confused (clearly). Please help. =)
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    The directory is misnamed. the 64 bit binary is the one he is looking at in the win32 dir

    You need to install vcredist64, not the arm one.

    The openal file is in Neverwinter Nights/bin/win32
  • noctem93noctem93 Member Posts: 63
    That did the trick. Thanks Julius!
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    edited December 2019
    Hey, that's great to hear! Do you know what exactly helped in your case?
  • noctem93noctem93 Member Posts: 63
    edited December 2019
    Of course, now I can't run NWSync without everything crashing. And registration seems to be disabled at the website it points to. Ugh...
    yncua8dh0f1j.png
  • noctem93noctem93 Member Posts: 63
    JuliusBorisov wrote: »
    Hey, that's great to hear! Do you know what exactly helped in your case?

    I had already deleted the Documents>Neverwinter Nights folder before I came here. After getting the clarification from you (thanks, btw!!!) I deleted nwmain.exe from bin>win32, installed the vcredist64 file and the OpenAL library, then restarted my computer. After that, I launched Steam and ran file verification, which noticed the missing nwmain.exe and recreated it. Those steps seemed to do the trick. Except for the new NWSync issue, of course. ;)
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    noctem93 wrote: »
    Of course, now I can't run NWSync without everything crashing. And registration seems to be disabled at the website it points to. Ugh...
    yncua8dh0f1j.png

    Do you use non-ascii characters in the path to Documens/Neverwinter Nights/nwsync?

    If yes, this is what you should do:
    edit nwn.ini and change the [Alias] section, and point NWSYNC= somewhere simpler that is plain ascii letters

    After = put any path that includes only ascii characters.
  • noctem93noctem93 Member Posts: 63
    There was no nwsync folder in my Documents/Neverwinter Nights. I created it, but the game still crashes when I try to run NWSync. There are no non-ascii characters in the path.
    Here's the path:
    C:\Users\me\Documents\Neverwinter Nights
    And here's what's in my nwn.ini:
    NWSYNC=C:\Users\me\Documents\Neverwinter Nights\nwsync
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    We need the .dmp file that was created and and the game logfiles (Documents/NWN/log directories)
  • noctem93noctem93 Member Posts: 63
    It's all good -- I got it working. =)
    Thanks for all the help!
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    So what did you do to resolve the crash when you try to run NWSync. Asking to understand if there is still a problem left.
  • ArviaArvia Member Posts: 2,101
    A weird thing happened to me after the update, I only noticed now... Rolgan's head is on a pike outside the Temple of Tyr, although I won the trial and Rolgan himself is standing around, reasonably alive, at Beorunna's well.
    A bit creepy, actually.
  • MelozMeloz Member Posts: 12
    edited December 2019
    Remove the Documents/Neverwinter Nights folder and let the game create it anew

    the GOG installer does not create a folder
    Documents/Neverwinter Nights

    and
    nwmain.exe might be using a 32 bit OpenAL library. Delete the openal of the steam directory. Install OpenAL from
    http://www.openal.org/downloads/

    link - not work
  • MelozMeloz Member Posts: 12
    edited December 2019
    You need to install vcredist64
    it is - ok.

    Build 79.8193.4 is now available in GOG

    but!
    There was a problem starting "nwmain.exe" after the update, not gone.mevwgmdeaf3k.jpg

  • MelozMeloz Member Posts: 12
    JuliusBorisov wrote: »
    Hey, that's great to hear! Do you know what exactly helped in your case?

    Found a new version of OpenAL32.dll-reinstalled in the system, and copied OpenAL32.dll to the "bin\win32" folder

    the game finally started
  • PiAn0czPiAn0cz Member Posts: 1
    JuliusBorisov wrote: »
    Please follow these steps:

    https://beamdog.zendesk.com/hc/en-us/articles/206729903--Steam-Windows-Game-Says-It-Is-Launching-But-Then-Nothing-Happens

    Remove the Documents/Neverwinter Nights folder and let the game create it anew

    Install (currently missing vcrruntime140.dll file) manually from here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and try again.

    nwmain.exe might be using a 32 bit OpenAL library. Delete the openal of the steam directory. Install OpenAL from http://www.openal.org/downloads/

    Hello, I have same problem after patch 1.79 with Steam version.

    I followed all these steps, i removed the documents folder, installed cvruntime140.dll and deleted openal.dll and install new OpenAl from website. After i use verify games files, the steam didnt create a new document folder and instead created OpenAl32.dll again in Neverwinter Nights/bin/win32 directory

    So far i am still unable to run the game. Also i find out that when i try betas versions 8186 and 8187 the game works fine, but doenst work with any other builds there
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    @PiAn0cz Please create a report at https://beamdog.atlassian.net/servicedesk/customer/portals with all the info about your hardware and drivers so that we could help.
  • NeonGothicBloodNeonGothicBlood Member Posts: 13
    PiAn0cz wrote: »
    JuliusBorisov wrote: »
    Please follow these steps:

    https://beamdog.zendesk.com/hc/en-us/articles/206729903--Steam-Windows-Game-Says-It-Is-Launching-But-Then-Nothing-Happens

    Remove the Documents/Neverwinter Nights folder and let the game create it anew

    Install (currently missing vcrruntime140.dll file) manually from here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and try again.

    nwmain.exe might be using a 32 bit OpenAL library. Delete the openal of the steam directory. Install OpenAL from http://www.openal.org/downloads/

    Hello, I have same problem after patch 1.79 with Steam version.

    I followed all these steps, i removed the documents folder, installed cvruntime140.dll and deleted openal.dll and install new OpenAl from website. After i use verify games files, the steam didnt create a new document folder and instead created OpenAl32.dll again in Neverwinter Nights/bin/win32 directory

    So far i am still unable to run the game. Also i find out that when i try betas versions 8186 and 8187 the game works fine, but doenst work with any other builds there

    I am pretty much in the same position, has there been any progress with this?
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    NeonGothicBlood wrote: »
    PiAn0cz wrote: »
    JuliusBorisov wrote: »
    Please follow these steps:

    https://beamdog.zendesk.com/hc/en-us/articles/206729903--Steam-Windows-Game-Says-It-Is-Launching-But-Then-Nothing-Happens

    Remove the Documents/Neverwinter Nights folder and let the game create it anew

    Install (currently missing vcrruntime140.dll file) manually from here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and try again.

    nwmain.exe might be using a 32 bit OpenAL library. Delete the openal of the steam directory. Install OpenAL from http://www.openal.org/downloads/

    Hello, I have same problem after patch 1.79 with Steam version.

    I followed all these steps, i removed the documents folder, installed cvruntime140.dll and deleted openal.dll and install new OpenAl from website. After i use verify games files, the steam didnt create a new document folder and instead created OpenAl32.dll again in Neverwinter Nights/bin/win32 directory

    So far i am still unable to run the game. Also i find out that when i try betas versions 8186 and 8187 the game works fine, but doenst work with any other builds there

    I am pretty much in the same position, has there been any progress with this?

    Hi! I really recommend to report the issue with your system specs at https://beamdog.atlassian.net/servicedesk/customer/portals so that our dedicated QA could help you solve it.
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