Cannot launch NWNDD Headstart

Comments

• JuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724

  January 2018

  1 just means exit with error, so this information is not enough. The way here would be to report on Redmine (not "redline"), i.e. support.baldursgate.com attaching files described here: https://forums.beamdog.com/discussion/comment/921252/#Comment_921252

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• Dark_Ansem Member Posts: 992

  January 2018

  I'll reinstall and try to do that then.

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• Dark_Ansem Member Posts: 992

  January 2018

  I have no files like mentioned in the link, nor it generated new ones when I tried. However it triggered a new one while verifying the installation:

  The Beamdog Client has encountered an error loading product information for Neverwinter Nights: Enhanced Edition (Digital Deluxe - Head Start). Please contact Beamdog support and mention error code: EACCES

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• JuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724

  January 2018

  Just to make sure: Did you follow all the steps mentioned here?

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• Dark_Ansem Member Posts: 992

  January 2018

  Yes of course. Besides, on Monday it worked just fine. Trouble started on Tuesday.

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• JuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724

  January 2018

  Dark_Ansem said:

  Yes of course. Besides, on Monday it worked just fine. Trouble started on Tuesday.

  Did you install any software/Antivirus updates between Monday and Tuesday?

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• Dark_Ansem Member Posts: 992

  January 2018

  Nope. Antivirus software installed first thing, to prevent infections, everything else came later.

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• JuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724

  January 2018

  I guess the team on support.baldursgate.com will know better how to help you.

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• Dark_Ansem Member Posts: 992

  January 2018

  I informed them, but they haven't got back at me yet.

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• jamesker Member Posts: 99

  January 2018 edited January 2018

  Having the same issue, error code 3221225781

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• bugelp Member Posts: 1

  January 2018

  I too have the error 3221225781. Did you find any solution Jamesker?
  

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• JuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724

  January 2018

  Can you all download (from https://beamdog.zendesk.com/hc/en-us/articles/206729933-Windows-My-Game-Won-t-Launch-Or-Is-Crashing-On-Launch) and install OpenAL, please?
  It worked in a similar situation:
  https://support.baldursgate.com/issues/34912

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• jamesker Member Posts: 99

  January 2018 edited January 2018

  Hi Bugelp
  
  I did what Julius said, I reinstalled openal, updated my graphics driver and reinstalled direct x 9, and it now works fine.
  Unfortunately I didn't do it in order to see which one of those remedies worked. Hope yours works too after!

  Post edited by jamesker on January 2018

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• jamesker Member Posts: 99

  January 2018

  PS. Thanks Julius
  

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