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About This Forum (Troubleshooting FAQ)

DeeDee Member Posts: 10,438
edited March 2016 in Troubleshooting

What's this forum for?

This is not a Bugs forum. If you've encountered a gameplay issue that you can reproduce, post a bug report in the Bugs forum for the appropriate game. The Troubleshooting forum is here to help you get your game working again when it stops working and you don't know why.

Mods broke your game? Post about it here. Edited saved game causing a crash? Post about it here. The community is here to help. This thread offers some solutions to common problems and answers to frequently asked questions. If you don't find the answer you're looking for in this thread, there's a good chance someone else in the community will be able to help.

What happened to the platform-specific forums? What if I'm having a problem with my iPad?

We've consolidated the platform sections to help us identify issues more efficiently. If your issue is something within the game, follow the steps described below to post a bug report in the forum for your game. If the issue is related to general performance on your system, start a thread here; the community has a wealth of experience and information with regard to a variety of devices, and we'll be more than happy to help fix the issue.

You can still view the old platform-specific forums here, but no new posts or threads will be created there.

This is not a bugs forum. This section is just for troubleshooting technical issues with your hardware setup. If you are experiencing a reproducible bug in the game itself, please follow the instructions for reporting a bug normally.

What's the Best Way to Avoid Losing Progress?

Save your game often with unique slots. While this does take some space on your drive or tablet, it also allows you to go back to any point, should you realize you missed something or need to go back and fix an issue in your game.

When saving your game, use the quick save slot to save minor progress only. Use the regular saved game slots periodically to save progress throughout the game, and keep those saves around throughout your adventure. You never know when reverting to a save a few minutes back would save you hours of playtime and effort.

I found a bug! How do I report it?

First of all, thank you for helping to make these games even better! To report a bug you’ve found in one of these games, follow these steps:

Step 1: Check for Mods

Make sure that you have no mods installed. If you do, try to reproduce the issue with a new game on a clean installation. We can’t fix issues with mods, and it’s often hard to tell where a bug came from if it’s only being reported on a modified game. If you can reproduce the issue with no mods installed, move to Step 2.

(If it turns out the issue was caused by one or more of your mods, check out the Modding forum and see if the mod's author can help you identify the cause of the problem. Your issue may help a mod designer/maintainer make their mod better!)

Step 2: Reproduce the issue.

If it’s a gameplay issue, try to go through the same steps you took to make it happen. The simpler the steps are the better, but it’s important to be precise so that we can isolate the cause and fix the problem. Be sure to create a saved game just prior to the steps you took, so that we can retrace those steps exactly.

If the issue is related to graphics or text, take a screenshot. On Windows and Mac, pressing PrntScrn during play will generate a screenshot in your Documents\Baldur’s Gate – Enhanced Edition\ScrnShots folder; you don’t need any external programs to make it work.

Step 3: Submit a Bug Report

Visit our bug-tracking site on Redmine and create a ticket using the "Add an Issue" feature. Here are the links to the appropriate projects:
- BG:EE - http://support.baldursgate.com/projects/bg-ee-bugs
- BGII:EE - http://support.baldursgate.com/projects/bgii-ee-bugs

Note that if our QA staff determines that the behavior you describe is working as intended, they may change the Tracker type to "Feature". This doesn't mean your ticket won't be reviewed; it just means that it will be reviewed as a feature request (which helps us manage our internal processes).

Following the instructions for bug report format is essential; without a proper list of steps and a saved game, it can be just about impossible for us to locate and reproduce the issue, which will naturally interfere with our efforts to fix it.

How do I change the game’s speed?

Baldur’s Gate’s speed is determined by a setting in Baldur.ini, one of the files included with the game upon installation. You can find this file in the same directory as your saved games; see the platform-specific posts below for its specific location.

The line you’re looking for here is as follows:

'Program Options', 'Maximum Frame Rate', '30',

In that line, 30 is the default frames per second for everything that happens in-game. Increasing that number will make animations play faster; it will also make everything else in the game speed up, which may affect gameplay and cutscenes. Change this setting at your own risk.

What is this “Console” everyone keeps talking about, and how do I use it?

Baldur’s Gate offers an in-line command system called CLUA Console, which can be used to spawn creatures, items, gold, experience points, or even variables for quests or NPCs. It can perform other actions as well, such as revealing the current map or moving you to a different location. The mode exists for testing purposes and debugging, which is why it’s called “Debug Mode” in the system. To enable Debug Mode and the Console, you’ll need to find your Baldur.ini file in your local game files and open it with a text editor; I recommend WordPad.

When you’ve got the file open, find this line:

INSERT INTO options ROWS (

And add the following in the line after it:

'Program Options', 'Debug Mode', '1',

Then save the file and start the game. To bring up the console, press Ctrl-Space. Some basic commands are listed below; there are other more advanced commands that we use for deeper testing, but these are a decent start.

@####”)

This moves the selected character(s) to the area, based on its area file name, such as AR1301. Be sure to put the area file name in quotes within the parentheses; also be sure to have your entire party selected when you enter this command, or you may leave one or more of your party members behind.

C: ExploreArea()

This command reveals the entire map for the current area. Note that it doesn’t remove the fog of war; if a creature is out of your field of vision it will still remain hidden.

C: CreateCreature(“crename”)

This spawns a creature, based on its creature file name, to the center of the screen (or nearest valid point). If you’re spawning a creature you know will be hostile, you may want to pause the game before entering this command for the safety of your party.

C: CreateItem(“itmname”,##)

This spawns an item, based on its item file name, or a stack of the same item, in the inventory of the current party leader.

C: SetCurrentXP(####)

This sets the Experience Point total for the currently selected character or characters to the value noted in parentheses. Note that this sets the total, rather than adding a value to your current experience points.

C: AddGold(####)

In contrast with SetCurrentXP, this command adds an amount of gold to your party’s total based on the number in parentheses.

Post edited by Dee on
kaguanaCrevsDaaklolienJuliusBorisov

Comments

  • DeeDee Member Posts: 10,438
    edited October 2014

    Windows

    Is there a quick way to toggle Windowed mode?

    Alt-Enter will switch your game between Full Screen and Windowed modes.

    Where are my saved games, custom portraits, and baldur.ini file located?

    Depending on your version of Windows, your local game files will be stored in either “Documents\Baldur’s Gate – Enhanced Edition\” or in “My Documents\Baldur’s Gate – Enhanced Edition\”.

    "The signature of BGEEInstaller.exe is corrupt or invalid."

    Internet Explorer sometimes gives false positives when scanning for errors, which can interfere with the proper download of otherwise safe files. We're working on finding a way to fix it on our end, but in the mean-time if you're seeing this message when trying to install your game, you can use the following workaround:

    1. Click "View Downloads"
    2. Right-click on BGEEInstaller.exe in the list
    3. Select "Run Anyway"

    Note that you should only perform these steps for files you download from Beamdog.com as a means to avoid the problem described above.

    Install or Reinstall Microsoft .NET 3.5

    .NET 3.5 is a software framework from Micorsoft. If it is not installed or installed incorrectly, Baldur's Gate: Enhanced Edition, the Beamdog client, and the Baldur's Gate: Enhanced Edition Installer will not launch. You can download a copy here.

    "Verification failed due to server error"

    When installing the game with the stand-alone launcher or the Beamdog client, you may find one of the following error messages when you try to log in or when the download is trying to start:

    "Verification failed due to server error"

    "Unable to sign in due to a server error"

    Ensure that you have all possible Windows Updates available to you. Most of these errors stem from the host computer rejecting our secure SSL certificate, and this can be caused by out of date root certificates, which can be updated with Windows Update.

    Also, please ensure that your system clock is set correctly - an incorrect system clock can result the host computer thinking that SSL certificates are expired.

    For Windows XP users, some root certificates are not updated through Windows Update. To resolve this, download and install the Update for Root Certificates package from Microsoft (KB931125).

    Reinstall OpenAL

    OpenAL

    OpenAL is a support library used for audio in games. If OpenAL did not install correctly, Baldur's Gate: Enhanced Edition will not launch. You can download a copy here.

    OpenAL_Soft

    If your computer uses a high-end sound card, you may need a different version of OpenAL: Download OpenAL_Soft from our Support Site

    Corrupted Graphics

    If your game looks corrupted--the most common symptom is vertical white lines cutting through all of the UI elements--then it's likely your computer's graphics driver needs to be updated. Visit the website for the company that manufactured your computer and see if they have newer drivers available. Alternatively, you can visit NVIDIA, Intel, or AMD and look up your graphics card. Navigate to the driver for your operating system, download and install it.

    Here are some links you may find useful:

    NVIDIA Drivers: http://www.nvidia.com/Download/index.aspx?lang=en-us

    AMD Drivers: http://support.amd.com/en-us/download

    Intel Drivers: https://downloadcenter.intel.com/default.aspx

    Note that you will probably need to restart your computer after installing the new driver.

    (Steam) Game won't launch at all

    If you're attempting to launch the game through Steam, and it appears to be doing something for a few seconds but never actually launches the game, you may need to add the game's executable (either Baldur.exe or BGEE.exe) to your system's list of exceptions for DEP. You can find instructions on how to add these programs to the exceptions list here:

    http://windows.microsoft.com/en-us/windows7/Change-Data-Execution-Prevention-settings?SignedIn=1

    Please note that this is a temporary workaround for the Steam version of Baldur's Gate: Enhanced Edition and Baldur's Gate II: Enhanced Edition. We are working to locate the root cause of the problem, but in the mean-time this will allow you to run the game.

    Post edited by Dee on
    kaguanaCrevsDaaklolienJuliusBorisov
  • DeeDee Member Posts: 10,438
    edited October 2014

    Mac

    Is there a quick way to toggle Windowed mode?

    Option-Return will switch your game between Full Screen and Windowed modes.

    Where are my saved games, custom portraits, and baldur.ini file located?

    The Mac version of Baldur’s Gate stores its local data (including saved games) in a somewhat hidden library. The location of that library is as follows:

    Baldur’s Gate: Enhanced Edition:
    ~/Library/Containers/com.beamdog.baldursgateenhancededition/Data/Documents/Baldur's Gate - Enhanced Edition/

    Baldur’s Gate II: Enhanced Edition:
    ~/Library/Containers/com.beamdog.baldursgateiienhancededition/Data/Documents/Baldur's Gate II - Enhanced Edition/

    If you bought your copy from Beamdog, there will already be a shortcut in your Documents library linking to that directory; if not, you may find it easier to create this shortcut yourself. Inside that folder are your saved games; if you have custom portraits, you can also place those in this directory in a folder labeled “portraits”, following the normal requirements for custom portraits. Custom sound sets work the same way.

    My MacBook experiences lag when running the game! What do I do?

    Open up the Baldur.ini file (located in Documents > Baldur's Gate - Enhanced Edition), and paste the following lines after the line about INSERT INTO:

    'Graphics', 'Postprocessing', '0',

    'Graphics', 'Shaders', '0',

    Then save the file and run the game. The lag should be gone.

    Post edited by Dee on
    CrevsDaaklolienJuliusBorisov
  • CerevantCerevant Member Posts: 2,311
    Included some of the above to a new "How to report bugs" post in this forum, added an IWD:EE project in Redmine.

    JuliusBorisovlolien
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 17,121
    edited January 2018

    Win 10 save issue workaround

    Windows Controlled Folder Access

    If Windows Controlled Folder Access is turned on, it may cause issues when installing Baldur's Gate: Enhanced Edition, Baldur's Gate II: Enhanced Edition, Icewind Dale: Enhanced Edition, or Planescape: Torment: Enhanced Edition through Steam or when attempting to make saves in the Steam version.

    Should you encounter issues with installing or creating saves on the Steam version of these games, please try the following steps to allow the executables through Windows Controlled Folder Access:

    1. As an Administrator, open Windows Defender Security Center
    2. Click on "Virus and Threat Protection", or the little shield in the left side bar
    3. Click on "Virus and threat protection settings"
    4. Scroll down to "Controlled Folder Access"
    5. If this setting is already turned on, click on "Allow an app through Controlled folder access"
    6. Click on "Add an allowed app"
    7. Navigate to your Baldur's Gate: EE/Baldur's Gate II: EE/Icewind Dale: EE/Planescape Torment: EE installation folder
    - For Baldur's Gate:EE and Baldur's Gate II: EE click on Baldur.exe then "Open"
    - For Icewind Dale: EE click on icewind.exe then "Open"
    - For Planescape Torment: EE click on Torment.exe then "Open"

    lolien
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 17,121

    Antivirus issue workaround

    We are receiving a lot of reports about BitDefender and other Antivirus programs blocking changes in Documents folders for our games.

    Just as the Windows Controlled Folder Access issue above, this can lead to players not seeing their saves, MP crashes happening, changes in the baldur.lua file not being saved, etc.

    If you use BitDefender

    This is what you have to do. The setting you have to change is the following:
    Please open BitDefender and:
    - click on the shield shaped icon from the left side
    - click on View Features
    Then, at the bottom of the "Safe Files" panel, click on slider on the small gear and remove the folder My Documents from the Protected Folders.
    Safe Files blocks any program that is not manually allowed by you to save the application's rights.
    You need to set your BitDefender Safe Files according to your needs.
    That is the way the Safe Files functions. It's the ransomware protection module of the antivirus.
    A detection list is not needed, you can simply remove the My Documents folder from the option that blocks games to save files in it.
    The folders still will be protected.

    If you use another Antivirus

    A similar process is required if you another Antivirus program (for example, AVG, Avast, Norton, Anhlab, Ransomware Shield) and get the same problem (not seeing your saves, experiencing constant MP crashes, seeing changes in the baldur.lua file not being saved, etc.)

    SCARY_WIZARDlolien
This discussion has been closed.