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#12311 BGII:EE should not show a blank screen on Android devices

EnderSembienEnderSembien Member Posts: 7
edited April 2015 in BGII:EE Bugs (v1.3.2064)
Hi,
Bg2EE doesn't work anymore since the Lollipop Android upgrade on my Galaxy Tab S this week.
When launching the game, the first Beamdog screen appears normally, then I have a black screen in place of the menu where I usually choose between BG2 SoA-BG2 ToB-Black Pits 2. However, the music is running and if i point blindly with my finger, I can select SoA on the left, ToB in the middle and Black Pits on the right. The cinematic corresponding to each runs normally and then black screen again. After that, i managed to blindly load one of my SoA savegame but the screen stays black.
I guess I'm not the only one having this issue.
Are you working on a solution? Thanks in advance for your concern.

Ps: I tried to uninstall and reinstall the game with no result.
Post edited by Gate70 on
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Comments

  • MaggeusMaggeus Member Posts: 2
    I've been having the exact same problem...
    I've still not found a solution to this.
  • TwincleTwincle Member Posts: 9
    Same thing here. I got a Lollipop update yesterday and now both BG2ee and IWDee are having same bug - a black screen after intro logo. But I hear misic on a background and clicking on invisible icons are valid.

    I've checked in developer's mode and it seems like this apps are just not rendering an image.

    Actually there is a same issue with HoMM3 so it us lollipop issue for sure.

    Hope you manage to fix asap.
  • Gate70Gate70 Member, Developer Posts: 3,883
    Could you advise devices where not mentioned please.

    I've checked on Android 5.1 which is the latest I can get on a Nexus 7, and that works OK.
    Thanks
  • EnderSembienEnderSembien Member Posts: 7
    edited April 2015
    To be completely accurate, my tablet is a Galaxy Tab S SM-T800 and it was the 5.0.2 Android upgrade that occured last week on this platform.

    Thanks in advance for your help, Gate70.
    Post edited by EnderSembien on
  • TwincleTwincle Member Posts: 9
    Gate70 - I have Galaxy note 3 sm n900.
  • TwincleTwincle Member Posts: 9
    Android 5.0 as latest for my device.
  • One Cold CanuckOne Cold Canuck Member Posts: 2
    Same problem here, Galaxy Tab S (Model #: SM-T800) running Android 5.0.2
  • MaggeusMaggeus Member Posts: 2
    edited April 2015
    I'm on the Galaxy Tab S SM-T800 with android 5.0.2.
  • TwincleTwincle Member Posts: 9
    Guys - seems like it is an issue of a mix exynos+lollipo 5.0... may be it would be usefull to know that I have this problem in BG, BG2, IWD and Heroes of Might and Magic 3 HD. may be it would help you to figure out the problem as it should be the common thing between all this games.
  • TwincleTwincle Member Posts: 9
    As there any news? It is quiet annoying to purchase all infinity-emgine games and would not be able to play it.

    May be it would help - my OS build is n900xxuebnl6. It is a
  • dphallihandphallihan Member Posts: 1
    Same Problem . I have been trying to install BGEE on a Samsung S SM-T800 android 5.0.2. Tried reinstalling, deleting all data, and playing with the display settings. Hope someone comes up with a solution I really liked the game.
  • TwincleTwincle Member Posts: 9
    Dear developers it would be nice to at least know that you are aware, confirms that this problem exists and you are working on it.

    Thank you in advance.
  • billybob666billybob666 Member Posts: 2
    I have the same issue with Icewind Dale on Samsung Tab S with the Android 5.02. I contacted support, and they suggested I request a refund, but I am almost finished the game, so that's not an option. Since all the Beamdog games use the same engine, I would assume it is a common problem between all of the games. FYI, have had similar problems in Shadowrun, and a couple of other games I can't remember. Installed the other games, then had to request a refund.

    The fact that other games are broken, may indicate a problem on Samsung's side. If so, good luck ever getting it fixed. I'm looking at downgrading back to KitKat.
  • Gate70Gate70 Member, Developer Posts: 3,883
    Hi
    Tagged.

    Information supplied so far has been added to the ticket, if any other devices are encountering the same issue please continue to report here.
    Thanks
  • MidnitdragoonMidnitdragoon Member Posts: 1
    Hello there everyone. I made a account here just to report the same thing. I'm using a Galaxy tab s and after the last update that came in during the first week of April I just get the beamdog screen but the game screen turns black and music can be heard. Would be great to get some kind of patch or fix to this problem
  • EnderSembienEnderSembien Member Posts: 7
    Ok, it's been two weeks and no reaction of Beamdog for a problem that is not a simple technicality but a real problem that prevents all the players of a given platform to play the game completely.
    Are they even reading this forum ?
    Does anyone have an idea of how to contact them more directly to have an update on what they are doing concerning this problem ?
    I guess it's not their fault that Android decided to come up with a crappy update that messes with the game but still...
  • TwincleTwincle Member Posts: 9
    One of the forums I am searching managed to solve the problem. They tried to use original *.apk with ADRENO cache instead of MALI one. It have fixed a problem for some users.

    I hope this information would help developers to fix the problem.
  • BuzzarrdBuzzarrd Member Posts: 2
    Maggeus said:

    I'm on the Galaxy Tab S SM-T800 with android 5.0.2.

    Me too
  • Gate70Gate70 Member, Developer Posts: 3,883
    If you would like to help by beta testing an update please either confirm here or PM me, and include which games you have (BG:EE, BGII:EE, IWD:EE).
    Thanks
  • Gate70Gate70 Member, Developer Posts: 3,883
    @EnderSembien
    @Maggeus
    @Twincle
    @One Cold Canuck
    @dphallihan
    @billybob666
    @Midnitdragoon
    @Buzzarrd
  • Gate70Gate70 Member, Developer Posts: 3,883
    @Hayzard
    @Reckhead
    @seanmpiettojo

    Hi, please see my earlier post about beta testing and let me know if you'd like to participate.
    Thanks
  • EnderSembienEnderSembien Member Posts: 7
    Hi Gate70,

    Yes, I would definitely be willing to beta test the update you're proposing. I only have BG2:EE on tablet for now.

    Thanks a lot!
  • billybob666billybob666 Member Posts: 2
    I would be willing to beta test Icewind Dale.
  • HayzardHayzard Member Posts: 9
    I would love to help beta test a fix for this. I own BG:EE, BG2:EE, and IWD:EE and would be willing to beta test any/all of them.
  • Gate70Gate70 Member, Developer Posts: 3,883
    OK, can you pm me your google+ id's please.
    Thanks
  • TwincleTwincle Member Posts: 9
    I own all of the games but would like to test BG2 ee. My google is sstanislavv@gmail.com
  • kaldurakkaldurak Member Posts: 3
    edited April 2015
    I'm having the same issue. I downloaded BGIIEE a few days ago, but only got around to playing today.

    Samsung Galaxy Tab S 10.5
    Android 5.02
    Exnyos 5 octa 5420

    Developer screen loads fine, music plays, screen goes black. Can click objects in the background while the music is playing, but I cannot see anything at all :(

    email is kaldurak@gmail.com
  • Gate70Gate70 Member, Developer Posts: 3,883
    OK, you should all have details of what to do. I believe that should be enough people/devices now.
    Thanks
  • PivasikPivasik Member Posts: 3
    Hello
    Same problem on Samsung Galaxy Note 3 N900 with Exinos 5 CPU. BG2EE runing in black screen mode after instaling OTA Android 5.0.1. Trying reinstall game, reset device to factory mode = only see black screen and hear sounds in background=(
  • guyh27guyh27 Member Posts: 1
    Same issue. Android galaxy tab s 10.5 just upgraded to android 5.02. Black screen issue appeared immediately after I updated the OS.
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