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BGII:EE Gaelan Bayle crash

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  • evilcookevilcook Member Posts: 17
    Verify integrity of game cache in Steam didn't help.
  • NiederathNiederath Member Posts: 8
    edited April 2016
    Hi,
    here's the file you requested.
    Thanks for the effort!
    Post edited by Niederath on
  • Gate70Gate70 Member, Developer Posts: 3,883
    OK @Niederath I can't see anything obviously wrong in that file on a graphics front. Your sound drivers appear to be a few years old, pre-dating Windows 10.
    Driver Version: 6.00.0001.6873 date 29.03.2013

    My dxdiag looks to have the same file and I have
    Driver Version: 6.00.0001.7544 date 24/06/2015

    From what I can see there is a suitable version at
    http://www.realtek.com.tw/downloads/downloadsview.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    but your best bet is to use device manager (Windows + X, then click device manager)
    Expand Sound, Video and Game Controllers
    Right click the Realtek High Definition Audio
    Click Update driver software
    Search automatically for updated drivers.
    See if an updated driver is found.
    Thanks
  • Gate70Gate70 Member, Developer Posts: 3,883
    @evilcook did you have any joy with the directx runtime linked earlier?
    Thanks
  • evilcookevilcook Member Posts: 17
    I tried it and didn't help.
  • evilcookevilcook Member Posts: 17
    Maybe it's the patch but I haven't played the BG2EE without the patch so not sure.
  • NiederathNiederath Member Posts: 8
    edited April 2016
    No update was found and it told me the newest Version was already installed.
  • Gate70Gate70 Member, Developer Posts: 3,883
    Right. I don't want to sound like I'm struggling here :( but could you try the two OpenAL items at the link below (despite the on-launch title), or confirm from your apps list that OpenAL is installed.

    http://beamdog.zendesk.com/entries/31177538-Windows-My-Game-Won-t-Launch-Or-Is-Crashing-On-Launch
  • NiederathNiederath Member Posts: 8
    I checked my apps list and can confirm that OpenAL is installed.
  • evilcookevilcook Member Posts: 17
    :'(
  • Gate70Gate70 Member, Developer Posts: 3,883
    @Niederath would you be able to try this file, and if you can save can you check areas other than the Slums please.
    Thanks
  • NiederathNiederath Member Posts: 8
    I tried the file and every other part of the city works like a charm. I can enter buildings leave areas and so on.
  • Troodon80Troodon80 Member, Developer Posts: 4,110
    edited April 2016
    @evilcook, would you happen to have a save game prior to entering the Slums?

    Could you also try disabling Sprite Outlines and Show Health Bars from the Graphics menu? (then restart the game and, if possible, reload a save prior to entering the Slums)
  • evilcookevilcook Member Posts: 17
    I turned off the health bars and Sprite Outlines and didn't work and I used a save prior to entering the Slums.
  • Gate70Gate70 Member, Developer Posts: 3,883
    @evilcook we've been looking at this in more detail and your crash was with v2.0.62.2. Steam should be at v2.1.63.2 so you either need to update, or run the correct exe if you have created backup versions.
    Thanks
  • Gate70Gate70 Member, Developer Posts: 3,883
    @Niederath @rikkysixx could you check your documents infinity engine folder and report back on what crash version you are seeing.
    Thanks

  • CerevantCerevant Member Posts: 2,314
    edited April 2016
    @evilcook it appears that you are running an out of date or modified version of Steam. You will need to upgrade both Steam and BGII:EE before we can help you further.

    Everyone else in this thread:
    • You MUST be running the latest version of Steam (if applicable) and BGII:EE (2.1.63.2)
    • If you are seeing the problem after updating, please zip up a crash dump and post it here
  • NiederathNiederath Member Posts: 8
    edited April 2016
    In my infinity engine folder it says:

    dump.1.3.2064.0000.dmp from 17.04.2016 23:09
    dump.1.3.2064.0001.dmp from 17.04.2016 23:10
    dump.1.3.2064.0002.dmp from 17.04.2016 23:10

    I find it odd that it says "from 17.04.2016" because I have tried and crashed many times since then. I'm also using GoG version 2.1.63.2 from 19.04.2016.
    Shouldn't there be newer dump files?
    Thanks for the help!
  • Gate70Gate70 Member, Developer Posts: 3,883
    Yes there should. In Windowed mode are you seeing a version number (this is from my GoG install)
    Thanks


  • Gate70Gate70 Member, Developer Posts: 3,883
    Are you certain you checked the correct folder. Version 1.3.2064 would use the Baldur's Gate II - Enhanced Edition folder for crash dumps, v2 uses the infinity engine folder.
    Thanks
  • ajwzajwz Member Posts: 4,122
    I was just wondering if any of these save files or characters were created in older versions of the game? Ie created before the 2.0 update?
  • NiederathNiederath Member Posts: 8
    You're right I was looking in the wrong folder :D
    The right ones look like this:

    dump.2.1.63.2.0005.dmp
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