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At wits end due to issues with the game and support!

XrystoferXrystofer Member Posts: 8
in Troubleshooting
Been trying to contact beamdog support with no luck so far to get my Baldur's Gate: Enhanced Edition Steam Key.
Everytime I try to connect to the support site https://beamdog.zendesk.com/hc I get a {"error":"Couldn't authenticate you"} after I try to connect and it's utterly frustrating.

My second issue is that I lost my Ranger stronghold due to Delon not talking to me at some point and I can't get to restore my stronghold, I've spend a few hours trying to fix the issues in vain.

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  • [Deleted User][Deleted User] Posts: 0
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  • XrystoferXrystofer Member Posts: 8
    typo_tilly said:

    Do you mean no one responds or you can't even submit a help request through the help desk portal? They're usually pretty good about giving Steam keys.

    @JuliusBorisov may be able to point you to a support email address.

    I am going to this site https://beamdog.zendesk.com through https://www.beamdog.com/when I click support, but whenever I try to connect I get {"error":"Couldn't authenticate you"} when I use my FB account and the beamdog account simply does not work to get me to log in.

    I don't see any account creation option available, so I figured out I am supposed to use my Beamdog account, I guess? Tried to send an email to Support@beamdog.com, but it fails to do so as well.

    I have two issues, I want my steam key for my Baldur's gate Enhanced edition and a way to fix my Ranger stronghold that I lost due to a bug, Tried digging around in google search but to no avail to find a solution.

    I had done the first quest of my Ranger stronghold and I am trying to restore it at that point to continue it.
    Anyone knows what commands do I need to input to restore it to what it was supposed to be?
  • [Deleted User][Deleted User] Posts: 0
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  • XrystoferXrystofer Member Posts: 8
    typo_tilly said:

    *nods* Well, tomorrow morning you should hear from Julius regarding the Steam key. For the Ranger stronghold, you should make another thread with "Ranger stronghold bug" in the name. More people will see it that way. :)

    I might make a separate post, but first I am going to check if I have found the fix for it that I've read somewhere.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    @Xrystofer

    In order to get a Steam key, you need to send an email to support@beamdog.com with a subject line of "BGEE: Steam Key" - that will help our support staff find your request quickly and get it processed.

    https://forums.beamdog.com/discussion/50138/requesting-steam-keys/p1

    What does it read when you try to send an email there?

    As for the Zendesk problem, it already has been mentioned at https://forums.beamdog.com/discussion/62222/zendesk-support, and as I wrote there, it's a zendesk problem, we can't do anything with it. Try to contact zendesk: https://www.zendesk.com/contact/
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    Thanks in Advance
  • XrystoferXrystofer Member Posts: 8
    edited December 2016
    Been trying to fix my ranger stronghold but so far I was able to make the Mayor give me the second quest, but without a journal entry.
    My cabin stays closed and I am unable to finish the second quest.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    So, it reads that the account xrystofer@hotmail.com is disabled. It means your account on hotmail.com doesn't work. Try sending from another mailbox.
  • XrystoferXrystofer Member Posts: 8
    JuliusBorisov said:

    So, it reads that the account xrystofer@hotmail.com is disabled. It means your account on hotmail.com doesn't work. Try sending from another mailbox.

    It worked like a charm, but it shouldn't be an issue in the first place.

    What about ranger stronghold though ?
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    Try the advice at http://www.sorcerers.net/community/threads/lost-my-ranger-stronghold-for-no-reason-help.45116/#post-624083
  • XrystoferXrystofer Member Posts: 8
    JuliusBorisov said:

    Try the advice at http://www.sorcerers.net/community/threads/lost-my-ranger-stronghold-for-no-reason-help.45116/#post-624083

    I have already tried that unfortunately.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,754
    It's better to upload a save so that the devs could look at it and upload a fix.
  • XrystoferXrystofer Member Posts: 8
    Here
    Save.zip 700.1K
  • Gate70Gate70 Member, Developer Posts: 3,883
    Make sure you have the console enabled.

    Go to Minister Lloyd, and paste this command into the console;
    C:SetGlobal("RangerProtector","GLOBAL",2);C:SetGlobal("OgronAttack","GLOBAL",1)

    You should then be able to speak to the minister as if you had met Delon, and he should ask for help with the Ogrillons.
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