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how to remove high Pitched white noise?

prazpraz Member Posts: 5
edited November 2019 in Planescape: Torment: Enhanced Edition
I've already posted about this on the steam forums:
https://steamcommunity.com/app/466300/discussions/0/1640927348809659645/
but to summarise, starting a new save I get a high pitched white noise that is making the game unplayable. If I mute 'ambient' in sounds its gone but I am hoping to find a proper way to remove the white noise while still keeping the intended ambient sounds.

Any help is greatly appreciated.

I have the latest updates for windows 10 and my graphics driver (nvidia)
Here are my PC specs:
AsRock z370 pro4 Motherboard
Intel I5-8600k CPU @3.60ghz (Not OC'd)
16GB Kingston Ram
650W PSU

I purchased Planescape Torment: Enhanced Edition through steam, and have tried both verifying the files and completely reinstalling it.
Post edited by praz on

Comments

  • prazpraz Member Posts: 5
    edited November 2019
    I also hear it here in this video of PS4 gameplay of Planescape:Torment!
    https://youtu.be/UuAdS0ckDXw?t=1478
    I am now certain its a problem with the game itself.

    Some more info as I still haven't been able to fix this issue:

    I have narrowed the issue down more: it seems like certain ambient sound files have interference made in the recording/production of them that can be seem in a spectrogram. Ive made an imgur album highlighting this: https://imgur.com/a/7MX4jrp
    This unfortunately means there is some unavoidable interference when these sound effects play, unless someones PC setup downsamples them as they play, but it doesn't explain why I am hearing the white noise even in moments of complete silence. I have made a video showing this, please let me know if you can hear it, and if you can hear the noise stop once I open the menu:
    https://youtu.be/oqRS2MkoMy4

    I have tried Planescape Torment: Enhanced Edition on two PCs now, and both have the white noise ingame (not in menus). While they are on the same OS (windows 10) every part and peripheral (including headphones) was different, except that neither have a sound card, but that shouldn't be required to make this game playable.

    I have also tried changing format/quality of my headphones to all of the settings available (e,g 16 bit, 44100 hz to 24 bit, 192000 hz) to no avail. I also tried all compatibility settings for the exe (windows xp, windows 7) etc. I also tried downloading ALSoft and copying the 'OpenAL32.dll' from it to the root folder of Project P.
    Post edited by praz on
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724
    I'm not sure I hear anything wrong in your sample, sounds fine to me.
  • prazpraz Member Posts: 5
    JuliusBorisov wrote: »
    I'm not sure I hear anything wrong in your sample, sounds fine to me.

    I think given its high frequency some cant hear it, its why they sometimes use high pitched noise emitters after a certain hour in suburban areas so the youth dont stick around. I am 22 myself, so not particularly young.
  • UncleSporkyUncleSporky Member Posts: 100
    Yeah unfortunately I don't hear anything wrong with it, sounds exactly like the game is supposed to sound. I haven't lost my high frequency hearing yet either, I can still hear the high pitches that old people aren't supposed to be able to hear. :smile:
  • ZaxaresZaxares Member Posts: 1,325
    Yeah, I'm afraid that after watching that video and listening intently, I can't hear any sort of high-pitched white noise either. I'm on the cusp of 40, but my hearing is still excellent as well.
  • prazpraz Member Posts: 5
    It's unfortunate this very real issue still hasn't been fixed, or seemingly even acknowledged by beamdog at all. I made this post originally in Nov 2019, and while I understand that people in this thread cannot hear the high pitched white noise I want to be clear that this is and was a thing. Here are some posts from other people

    http://www.shsforums.net/topic/55082-my-planescapetorment-creates-an-ambient-sound-high-pitch-headache#entry544929
    https://old.reddit.com/r/planescape/comments/1eq18t/ambient_sound_causing_highpitched_whine/
    https://www.gog.com/forum/planescape_torment/static_sound_when_ambient_sounds_is_on
    https://www.gog.com/forum/planescape_torment_enhanced_edition/problem_with_audio
    https://old.reddit.com/r/Torment/comments/64xqs3/high_pitch_noise_in_pst_and_torment/

    Given this game has received an enhanced edition its unfortunate this issue that makes the game unplayable for myself and others hasn't been fixed. If Beamdog devs cant hear the sound themselves, please have others, perhaps people both young and old, listen to it. It is 100% there and needs to be fixed.
  • prazpraz Member Posts: 5
    Are there any devs I can @ to get their attention?
  • kjeronkjeron Member Posts: 2,367
    @praz I can hear it in the following WAV files:
    AR_0102
    AR_0108
    AR_0109
    AR_0201
    AR_0505
    AR_0507
    AR_0509
    AR_0607
    AR_3004
    AR_3005
    AR_3008
    AR_3013
    AR_3013D
    AR_CURST
    AR_TENT6
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724
    praz wrote: »
    Are there any devs I can @ to get their attention?

    This is under attention. The fact I wrote I didn't hear anything doesn't mean we as a company are not seeing your thread. However, PST:EE hasn't got a patch in a while and we haven't announced any new patches will be coming to it. But never say never and every report matters.

    I would advise filing a bug report at https://beamdog.atlassian.net/servicedesk/customer/portals so that it could get tracked. This would help a lot in case we decide to do another patch for PST:EE.
  • JuliusBorisovJuliusBorisov Member, Administrator, Moderator, Developer Posts: 22,724
    As noticed at https://www.reddit.com/r/planescape/comments/ll2wx4/can_you_hear_the_high_pitched_white_noise_in_this/gr4cs8l/?utm_source=reddit&utm_medium=web2x&context=3 ,

    seems the sound happens in your video but doesn't happen in the game when I run it.

    - turn the treble down on your computer

    - pull down the top frequency band

    - disable one of those sound enhancer software packages that's adding reverb or sustain or something
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