First: you're all awesome for sticking it out, and thank you so very much for your support and demand. That means a lot to us - a pretty small company, despite the big names involved in this project - that the work we've done has been (in general) so well received.
Second: A sincere apology from us to you that this day did not go as smoothly as we would have liked.
We could not possibly have guessed that the demand would outstrip our resources as far as it did. Vanilla had to migrate our forums to a beefier server simply because of the major demand you put on them. Needless to say, our distribution servers are still picking up the pieces as best they can.
----How did this happen?
The same way it happened to Valve when Steam first came out, Blizzard when releasing their more recent titles (Diablo 3, Starcraft 2). We did the math, we prepared as best we could - it wasn't enough. For this, we apologize. At 12:57 MST, all our servers blew up and it took about an hour and change to wrestle everything back under control.I'm still stuck in pre-loading / my download is absolutely crawling. What's going on?
If you're still stuck in pre-loading or your download is very slow, there's a few possibilities. The first is to restart your client to make sure you're getting the most recent server information. You only should need to do this once. If it's still crawling, is using P2P enabled? If so, are you behind a router or firewall that may be limiting it? You need to forward port 52138 and 56274 to your computer. You can check http://www.portforward.com/
if you're not sure how to go about doing this.
edit: NOTE: when you visit their website, they're trying to sell you a product for $30 called PF Config or something. That's up to you as to whether or not you want to purchase it, but it is NOT necessary to get the information about how to forward ports on your router. Just close the window and continue on your merry way.Will this happen again?
I can't predict the future, but I can tell you that we're certainly going to take the lessons we've learned forward with regards to this, and prepare a proportionate amount of hosting ahead of time.I'm still SUPER unhappy!
Please e-mail [email protected]
if you'd like to discuss the situation with us directly. Posting about it here on the forum doesn't help anything, and I'll be closing those threads if I see them with a simple request to e-mail us so we can talk it out.
So, thank you thank you thank you,
and we're very very sorry.
If you're having other problems with the game after having downloaded it, please visit the Windows PC Support Forum
where you can check to see if someone else has found a solution/where I'll be trying my best to help people out.