Yeah that's the point I usually use Activity page to what has been fixed lately. To be able to create a customized list of projects there would be useful. There seems to be heavy activity for NWN:EE projects and which for the time beeing is not much of an interest for me.
According to the first post in this thread, please, report bugs at https://support.baldursgate.com/ . The team will be able to define the issue and help you.
This system of reporting bugs is needlessly convoluted. I email beamdog through the support link at the top of this page, only to get a response telling me to register through redmine so I can give them the redmine # so I can get the problem looked at that I emailed them about in the first place. To do that however, I have go through the support link at the top of the page, and file ANOTHER ticket all over again.
HOW DOES THIS MAKE SENSE?!
Furthermore, this entire process makes the bug I'm reporting open to everyone, including other users! I wanted to privately report my bug, in case it may have been an account issue. To my annoyance however, there was no option.
And if there was one, I could not find it.
I am deeply annoyed by the lack of forethought, both concerning the ease of reporting and consideration of privacy.
Also, why wouldn't you have support linked to Beamdog accounts? How many accounts do I have to register here? This seems like a completely unnecessary step.
Edit: Rant: And this is my rant for the month. Still angry about it, however.
Edit2: On a side note, where can I report a bug about your bug reporting system? I think this might qualify.
Thanks for the feedback, @Durandalis . Redmine makes the process of bug reporting streamlined:
any person can check if a bug is registered any person can check the bug's status a user who is experiencing a problem in their game can report it as a bug, and we'll provide help, including fixing the save for the user, or coming with detailed troubleshooting advice
If it's an account issue, or another private issue, please go through the support ( support@beamdog.com ).
First off, I did go through support. I was told to file through redmine to get a project #.
This is part of my frustration. Why the two? If you insist on using redmine, why not throw everything into it? Would it not make more sense to use one or the other? I get wanting a streamlined system, but who is this streamlined for? It seems to me like it wastes time for both the reporter and the supporter.
It's a great system if you know how to classify your problem (IE, this bug is clearly related to this, so I report this here), but confusing as hell if you don't have a clue (IE, is this a client problem, a game problem, an account problem, etc?). The answer isn't always obvious.
We understand that. Redmine can't solve a lot of issues which our support can. And vice versa. For example, anything about payment/password/purchases is for our support. Anything about our products (including the Client) is for Redmine.
I open an account with steam so that all of my games would be in one place and no need for multiple accounts. I've already opened two accounts to get here, now I'm expected to open another, and that's the least of it. I have over 3000 games on steam and this is the first time I've bought a game that does not work only to find that the dev clearly has no intention to support people with issues. Instead they develop a system so convoluted, so complicated with so many different steps it is clearly designed to put people off asking for support. Why don't you just say - screw you, we've had your hard earned, now pish off. You'll never get another penny from me. My gaming time is too precious to go through this bollox.
Beamdog has been working on the game for more than 6 years, and all this time we have been working with users who experience troubleshooting issues to make sure they can play.
@JuliusBorisov Is the incorrect order of application of opcode 42 (bonus wizard spells) a known bug? On BG:EE 2.5.17, Edwin's amulet of + spells per level, and the ring of evermemory that doubles the number of first level spells (both opcode 42) are not applied in the correct order on loading the game. The multiplicative doubling (ring) is applied before the additive (amulet), resulting in the loss of the last memorized spell. 100% repro, and a bug from vanilla BG iirc.
Thanks @JuliusBorisov. Are the bad bams in the Steam release 2.5.17 version of sod-dlc.zip known about? For example, the description images bddham03.bam and bddham04.bam are split into four frames each, with only a quarter of the image in each frame. When inspecting the hammers that that use that art, the player only sees a quarter of the image, frame 1.
Edit: I have heard from @Sam_ that the Beamdog client version of SoD doesn't have this problem.
Thanks @JuliusBorisov. Are the bad bams in the Steam release 2.5.17 version of sod-dlc.zip known about? For example, the description images bddham03.bam and bddham04.bam are split into four frames each, with only a quarter of the image in each frame. When inspecting the hammers that that use that art, the player only sees a quarter of the image, frame 1.
Edit: I have heard from @Sam_ that the Beamdog client version of SoD doesn't have this problem.
Thanks @JuliusBorisov. Are the bad bams in the Steam release 2.5.17 version of sod-dlc.zip known about? For example, the description images bddham03.bam and bddham04.bam are split into four frames each, with only a quarter of the image in each frame. When inspecting the hammers that that use that art, the player only sees a quarter of the image, frame 1.
Edit: I have heard from @Sam_ that the Beamdog client version of SoD doesn't have this problem.
We'll take a look.
Let me know if there is anything I can do to help.
From our QA: the hammers are showing up correctly in the 2.6 nightly, however we haven't checked the Steam build for 2.6 yet. Once we have that build we'll see if it's still broken.
Can anyone tell me if how this process changes (if at all) for an iOS device? It refers to files being pulled from directories and I can’t get to any of that on the iPad. I can take a video of the crash, but no logs anywhere. Just trying to figure out how best to report this. Thanks!
@mvollmers Yes, it applies to the iOS device as well. Just create a report at that site, and our QA will help you define how to find and attach needed files.
Step 1: Check for Mods
Make sure that you have no mods installed, and that you have not edited your save game. If you do, try to reproduce the issue with a new game on a clean installation.
I have a modded installation and I only have one PC. How do I get a clean installation in my PC without removing my modded installation? Can I just install the vanilla game to a different directory or will that wreck my modded installation? I could just remove my modded installation and start from scratch, but I'd rather avoid that because I've spent hours fine tuning my mods and I don't want to lose all that fine tuning.
Hi @Alonso, this isn't really the discussion to use as it isn't a bug, but to answer your question... I am guessing here that you are talking about one of the IE games. Haven't tried with NWN but I expect it would be similar.
There are a couple of ways but the most efficient and system friendly would be:
Copy the contents of your modded game to another folder such as E:\Games\BG1EE.Mod. Before reinstalling (and further using BG1EE as an example), go to your Documents folder and find the "Baldur's Gate - Enhanced Edition" and rename it to "Baldur's Gate - Enhanced Edition.Mod"
To keep the system 'clean' you can then uninstall the game and reinstall with the vanilla install. You just need to create a shortcut on your desktop for the modded game or start the game with baldur.exe from the new game folder.
If you want to create a new install with other mods, just copy the vanilla install to another folder (E:\Games\BG1EE.Mod2) and install your mods within that folder... Try to keep your game installs away from the /Program Files folder or other system folders so you wont need to deal with MS 'protection'. I always install into a Games folder, ie: x:\Games (where x = Drive letter).
To separate the saved games (if you need to do that), ie: modded from vanilla:
Open the modded game's 'engine.lua' (located in the root of the game folder) with a text editor.
Edit the line:
engine_name = "Baldur's Gate - Enhanced Edition"
to read
engine_name = "Baldur's Gate - Enhanced Edition.Mod"
or whatever you named the saved game folder in your Documents folder.
You should now be able to start your modded game and have access to all your saved games and modded baldur.lua etc.
When you start the fresh vanilla install, the game will create a new folder called ".\Documents\Baldur's Gate - Enhanced Edition" just like new.
Hope that helps. Just ask if it doesn't make sense.
@Gusinda: Thank you for your very detailed instructions. The reason I'm asking this question here is that I need to do this in order to report bugs. I have added a quote to my previous message to clarify that.
After I renamed the game and saved games folders I tried to uninstall the game with the Windows uninstaller, but I receive this error message:
Is there another way to "clean" the system before installing vanilla?
@Alonso, no problems. Is this a GOG version? Does the folder/file exist?
If it does and it isn't running the uninstall for some other reason, then I have found that you can just delete the folder. If there is no folder to delete due to renaming it, then that is no probs either. The only system entry you have left is the Windows Installer/Uninstaller.
You can get rid of that entry by opening 'Apps and Features' (right click on Start Button), then open 'Programs and Features' under related settings.
Find Baldur's Gate II- Enhanced Edition in the list, right click on it and select uninstall. It will complain that it isn't around any more and ask if you want to remove the entry. Select OK.
If you are installing the vanilla game back to that location, then you wont need to worry about removing it, as it will create another entry that is the same and you shouldn't have to use the options to locate the game folder when installing fresh.
@Gusinda: Sorry, I hadn't followed your instructions properly. I had moved the game directory to the new location instead of copying its contents, hence the problem. When I copied as you said everything worked well. Thank you!
Comments
Required steps:
2. Add filter "Subproject"
3. Fine-tune filter "Subproject"
4. Expand list of available projects
5. Ctrl+Select each project you'd like to see in the view
6. Click on "Apply"
Since all the changes are encoded into the URL you can simply bookmark the resulting URL to reproduce it later.
For example, this is the URL for IE Engine game-related projects, with Status=any and sorted by the "Updated" column:
(very long URL)
There appears to be a bug in to program, it will not allow me to raise some thief scores (open locks, Find traps and detect illusion).
When I click on the + for those skills (at character creation or gaining a level) it will they will not raise but other skills seem to work properly.
I wrote customer support who fixed the issue but after a couple of days the problem has reoccurred.
According to the first post in this thread, please, report bugs at https://support.baldursgate.com/ . The team will be able to define the issue and help you.
HOW DOES THIS MAKE SENSE?!
Furthermore, this entire process makes the bug I'm reporting open to everyone, including other users! I wanted to privately report my bug, in case it may have been an account issue. To my annoyance however, there was no option.
And if there was one, I could not find it.
I am deeply annoyed by the lack of forethought, both concerning the ease of reporting and consideration of privacy.
Also, why wouldn't you have support linked to Beamdog accounts? How many accounts do I have to register here? This seems like a completely unnecessary step.
Edit:
Rant: And this is my rant for the month. Still angry about it, however.
Edit2:
On a side note, where can I report a bug about your bug reporting system? I think this might qualify.
any person can check if a bug is registered
any person can check the bug's status
a user who is experiencing a problem in their game can report it as a bug, and we'll provide help, including fixing the save for the user, or coming with detailed troubleshooting advice
If it's an account issue, or another private issue, please go through the support ( support@beamdog.com ).
This is part of my frustration. Why the two? If you insist on using redmine, why not throw everything into it? Would it not make more sense to use one or the other? I get wanting a streamlined system, but who is this streamlined for? It seems to me like it wastes time for both the reporter and the supporter.
It's a great system if you know how to classify your problem (IE, this bug is clearly related to this, so I report this here), but confusing as hell if you don't have a clue (IE, is this a client problem, a game problem, an account problem, etc?). The answer isn't always obvious.
You'll never get another penny from me. My gaming time is too precious to go through this bollox.
Every player can get help from:
- our support (support@beamdog.com , https://beamdog.zendesk.com/hc/en-us/articles/206729933-Windows-My-Game-Won-t-Launch-Or-Is-Crashing-On-Launch)
- the bug tracker (where our QA responds and goes back and forth about each troubleshooting issue)
- this forum
- Steam forum
Beamdog has been working on the game for more than 6 years, and all this time we have been working with users who experience troubleshooting issues to make sure they can play.
Edit: I have heard from @Sam_ that the Beamdog client version of SoD doesn't have this problem.
There are a couple of ways but the most efficient and system friendly would be:
Copy the contents of your modded game to another folder such as E:\Games\BG1EE.Mod. Before reinstalling (and further using BG1EE as an example), go to your Documents folder and find the "Baldur's Gate - Enhanced Edition" and rename it to "Baldur's Gate - Enhanced Edition.Mod"
To keep the system 'clean' you can then uninstall the game and reinstall with the vanilla install. You just need to create a shortcut on your desktop for the modded game or start the game with baldur.exe from the new game folder.
If you want to create a new install with other mods, just copy the vanilla install to another folder (E:\Games\BG1EE.Mod2) and install your mods within that folder... Try to keep your game installs away from the /Program Files folder or other system folders so you wont need to deal with MS 'protection'. I always install into a Games folder, ie: x:\Games (where x = Drive letter).
To separate the saved games (if you need to do that), ie: modded from vanilla:
Open the modded game's 'engine.lua' (located in the root of the game folder) with a text editor.
Edit the line:
engine_name = "Baldur's Gate - Enhanced Edition"
to read
engine_name = "Baldur's Gate - Enhanced Edition.Mod"
or whatever you named the saved game folder in your Documents folder.
You should now be able to start your modded game and have access to all your saved games and modded baldur.lua etc.
When you start the fresh vanilla install, the game will create a new folder called ".\Documents\Baldur's Gate - Enhanced Edition" just like new.
Hope that helps. Just ask if it doesn't make sense.
Gus
After I renamed the game and saved games folders I tried to uninstall the game with the Windows uninstaller, but I receive this error message:
Is there another way to "clean" the system before installing vanilla?
If it does and it isn't running the uninstall for some other reason, then I have found that you can just delete the folder. If there is no folder to delete due to renaming it, then that is no probs either. The only system entry you have left is the Windows Installer/Uninstaller.
You can get rid of that entry by opening 'Apps and Features' (right click on Start Button), then open 'Programs and Features' under related settings.
Find Baldur's Gate II- Enhanced Edition in the list, right click on it and select uninstall. It will complain that it isn't around any more and ask if you want to remove the entry. Select OK.
If you are installing the vanilla game back to that location, then you wont need to worry about removing it, as it will create another entry that is the same and you shouldn't have to use the options to locate the game folder when installing fresh.
Gus