Step 1: Check for Mods
Make sure that you have no mods installed, and that you have not edited your save game. If you do, try to reproduce the issue with a new game on a clean installation. We can’t fix issues with mods, and it’s often hard to tell where a bug came from if it’s only being reported on a modified game. If you can reproduce the issue with no mods installed, move to Step 2.
(If it turns out the issue was caused by one or more of your mods, check out the Modding forum and see if the mod's author can help you identify the cause of the problem. Your issue may help a mod designer/maintainer make their mod better!)
Step 2: Reproduce the issue.
If it’s a gameplay issue, try to go through the same steps you took to make it happen. The simpler the steps are the better, but it’s important to be precise so that we can isolate the cause and fix the problem. Be sure to create a saved game just prior to the steps you took, so that we can retrace those steps exactly.
If the issue is related to graphics or text, take a screenshot. On Windows and Mac, pressing PrntScrn during play will generate a screenshot in your Documents\Baldur’s Gate – Enhanced Edition\ScrnShots folder; you don’t need any external programs to make it work.
Step 3: Report the issue
Bug reporting will be handled using Redmine
. If you do not yet have an account, register there first! For those who tested with us before, we're using a drastically simplified approach - so no worries!
There are separate projects in Redmine for each game. You can find the project for the game you are testing by selecting it from the "Jump to a project..." drop down in the upper right corner of the page.
From there, you want to click on the "Issues" tab and look through or search to see if the issue has already been reported.
For each new issue, click on the "New Issue" tab, and fill in the following details:In the Tracker: box, Select whether you think the issue is a Bug or a new FeatureIn the Subject: box, A title that includes your platform in brackets and clearly states what is wrong.
Try to formulate the subject as a "should" or "should not" statement.
Example: [Windows] There should be no audio distortions while the movies play.
The following three items go in the Description Box:A numbered list of exact steps that will reproduce the problem.
Anyone reading the list should be able to follow it without detailed knowledge of the quest or situation. There are two ways to do this:
1. Begin with starting a new game from the main menu.
2. Attach a zipped save and begin with "1. Load the attached save."